Latest Question

The page is dead :-(((

Asked 3 years 7 months ago • Technical Support • 0 answers

Latest Answer

SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.

Hello, I followed your guidelines to the best of my ability in placing a request for support. Perhaps there is something I overlooked, but I have not received a reply. I purchased Simgenealogy about 2 weeks. With or without integration with Community Builder I am still unable to create and edit trees. I noted the following problems in my... show more

Last answered by oishi a 5 years 1 months ago • Technical Support

Featured Question

I have loads of questions which I am going to shoot off one after the other.
How do you change in one go the swriting in the extension? CSS override?

I have loads of questions which I am going to shoot off one after the other. How do you change in one go the swriting in the extension? CSS override? And where do I put it in? Does SimGallery have an override? Also, the Comment function does not have a POST button... This is quite a problem since there is no ENTER on a phone, meaning it is useless...

Best Answer: Hi 1) Not sure what you mean by "swriting". You can use Joomla's standard template override (https://www.google.c[...]en&q=joomla component template override&meta=&gws_rd=ssl), or you can create your own CSS. The CSS files for SIMGallery are loaded in the loadScripts() function in component/com_simgallery/helpers/simgallery.php 2) The "Return" button or "Enter" button on the phone works the same way. This has been tested with all mobile devices. 3) Not sure what a mobile traffic splitter is. I'm guessing you have overridden Joomla core codes for that. If that is so, then we can only help you fix it as a professional custom coding service. I can't help you with the rest since you have provided none of the requested information. We are very serious about that, as described on our support info page https://www.simbunch.com/support

Asked 9 years 9 months ago • Technical Support • 3 answers

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The page is dead :-(((
Asked by igor 3 years 7 months ago • Technical Support
0 answers
Hi!
Can you adapt SIMGenealogy for Joomla 4?
I really need it!
Best regards!
Asked by igor 3 years 7 months ago • Technical Support
0 answers
Installing SimGallery 7 on a new blank site (Joomla 4.1.5), generates a Server Error 500
Asked by regenboogchat 3 years 10 months ago • Technical Support
Nothing seems to get installed (I canm;t see anythign in the database that points to SimGallery), since it's on a clean Joomla without any modules/templates/etc. and the max filesizes in php are all good (100MB), it seems a wider compatibility issue?

0 answers
Please provide access to ParaInvite 7.0 download used for your demo site. The subscription download is different and does not work with Joomla 4.0.
Asked by Joshua Myers 4 years 4 months ago • Technical Support
I have provided screen shots of the ParaInvite 7.0 Configuration area of the two to show one difference. The demo Configuration uses Tabs while the provided download does not. I have tested your downloaded file on a new Joomla 4.0 site and have found issues that are not occurring on your demo site. I've submitted a prior support request but have not receive any response to date. Looking at site support responses, it appears no support has been given for... show more

I have provided screen shots of the ParaInvite 7.0 Configuration area of the two to show one difference. The demo Configuration uses Tabs while the provided download does not. I have tested your downloaded file on a new Joomla 4.0 site and have found issues that are not occurring on your demo site. I've submitted a prior support request but have not receive any response to date. Looking at site support responses, it appears no support has been given for more than 1 year 9 mounts ago. My subscription is about to expire so I would appreciate getting access to your working demo code. Thank you
0 answers
Unable to invite using Manual Entry or CSV Import selections from https://www.coolstrudel.com/invite-friends?view=invite
Asked by Joshua Myers 4 years 5 months ago • Technical Support
config-Menu Item Type-Invite (default); My menu selection: Invite Friends
0 answers
Hi, after installation of Sim Gallery ver. 7 it breaks the site total down. I could only make it run again through the database
Asked by Leif Elsborg 4 years 6 months ago • Technical Support
Its stills installed but not enabled in the database
0 answers
How do I get a refund?
Asked by Moni Johnson 4 years 11 months ago • Technical Support
Requesting a refund for Parainvite. Sorry if this is the wrong place to request it. I don't see any other way to request it.
0 answers
Check availability button not working.
Asked by Brian Anderson 5 years 1 months ago • Technical Support
I am using Profile Url with easysocial, and when I click on the button "Check Availability" the screen freezes and turns like a light grey overlay. What could be the problem?
0 answers
SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.
Asked by oishi a 5 years 1 months ago • Technical Support

1) There is no 'Integration' tab in configuration in backend to select 'Community Builder'
2) CB avatar doesn't show for user
3) CREATE NEW button does not appear for registered user
4) Accordion doesn't always work; get error rather than accordion effect... returns you to the DASHBOARD.
5) When trying to access trees from list in administrator backend get 404 error.
6) Unable to edit individuals in tree once tree is created using Superuser account.
7) Unable to attach members to tree after tree is... show more

1) There is no 'Integration' tab in configuration in backend to select 'Community Builder'
2) CB avatar doesn't show for user
3) CREATE NEW button does not appear for registered user
4) Accordion doesn't always work; get error rather than accordion effect... returns you to the DASHBOARD.
5) When trying to access trees from list in administrator backend get 404 error.
6) Unable to edit individuals in tree once tree is created using Superuser account.
7) Unable to attach members to tree after tree is created with gedcom upload

Would greatly appreciate some guidance in how to proceed.

Thanks
1 answers • Last answered by oishi a 5 years 1 months ago
Where is my refund?
Asked by Tamara 5 years 2 months ago • Technical Support
Hi, I requested a refund in accordance with your 7 day money back guarantee, two days after I bought this and realized it would not work. It's now been several weeks, and I still don't have the refund I requested.

Are you just liars and crooks, or is there some other problem here?

I'd like my money back please. Thanks.
0 answers
Joomla 4 only?
Asked by Tamara 5 years 2 months ago • Technical Support
Hi,

I just noticed that this is for Joomla 4 only? I am running Joomla 3, and not planning to upgrade soon. Do you have a compatible version? If not, I'll have to ask for a refund.

Thanks.
1 answers • Last answered by Tamara 5 years 2 months ago
An error has occurred.

404 View not found [name, type, prefix]: dashboard, html, parainviteView
Asked by Tamara 5 years 2 months ago • Technical Support
Just installed this on my site. Can't access the component from the backend.

Please advise how to fix.
0 answers
Voting issues.
Asked by Sharalee Worms 5 years 3 months ago • Technical Support
When I vote on a picture it doesn't do anything. The vote is recorded if I refresh the page, but it doesn't show that it does anything when you press the vote button - anyone have an idea how to fix this? I really like the idea of how this is supposed to work - it is a really nice extension. I just wish I could get it working properly.
0 answers
I cannot get more than 10 entries to show up for scoring no matter what I try - please help ASAP
Asked by Sharalee Worms 5 years 3 months ago • Technical Support
1 answers • Last answered by Sharalee Worms 5 years 3 months ago
404 - An error has occurred.

View not found [name, type, prefix]: dashboard, html, parainviteView
Asked by ARNAUD FRERET 5 years 5 months ago • Technical Support
When Super User goes in backend to component, there is a 404 error
3 answers • Last answered by ARNAUD FRERET 5 years 5 months ago
When user group is set to registered only it is no longer accessible from the menu items. Also is possible to have jomsocial user avatars imported
Asked by Jonathan Luna 5 years 5 months ago • Technical Support
0 answers
How "Simgenealogy" extension works?
Asked by Walter Staton 5 years 6 months ago • Technical Support
We have Easysocial installed on my site. and i just installed "Simgenealogy" with easysocial integration extension as well.
Tell me procedure, how this extension works, how we create tree?

THIS is my 2nd post regarding this , first is:
https://www.simbunch[...]on&qid=1225

URL: fossch.ostwork.com
Frontend access username and password
User: foss
Pass: 6XPpQu8XY<>qgH@y

DB:
https://myadmin.ostwork.com/
User: ostwork_foss_u
Database: ostwork_foss_d
Pass: La%l+V6)kE^w

FTP:
FTP Username: pankaj@fossch.ostwork.com
FTP server: fossch.ostwork.com
FTP & explicit FTPS port:... show more

We have Easysocial installed on my site. and i just installed "Simgenealogy" with easysocial integration extension as well.
Tell me procedure, how this extension works, how we create tree?

THIS is my 2nd post regarding this , first is:
https://www.simbunch[...]on&qid=1225

URL: fossch.ostwork.com
Frontend access username and password
User: foss
Pass: 6XPpQu8XY<>qgH@y

DB:
https://myadmin.ostwork.com/
User: ostwork_foss_u
Database: ostwork_foss_d
Pass: La%l+V6)kE^w

FTP:
FTP Username: pankaj@fossch.ostwork.com
FTP server: fossch.ostwork.com
FTP & explicit FTPS port:
0 answers
How "Simgenealogy" extension works?
Asked by Walter Staton 5 years 6 months ago • Technical Support
We have Easysocial installed on my site. and i just installed "Simgenealogy" with easysocial integration extension as well.
Tell me procedure, how this extension works, how we create tree?

URL: fossch.ostwork.com

DB:
https://myadmin.ostwork.com/
User: ostwork_foss_u
Database: ostwork_foss_d
Pass: La%l+V6)kE^w

FTP:
FTP Username: pankaj@fossch.ostwork.com
FTP server: fossch.ostwork.com
FTP & explicit FTPS port: 21
Pass: !ARicF}7ql$a
1 answers • Last answered by Walter Staton 5 years 6 months ago
When update Parainvite from 6.2 TO 7, i have this
"An error has occurred
404 View not found [name, type, prefix]: dashboard, html, parainviteVi
Asked by ARNAUD FRERET 5 years 6 months ago • Technical Support
0 answers
Not able to create tree
Asked by Niraj 5 years 6 months ago • Technical Support
Hi

facing some issue while creating tree. Attaching the issue error
1 answers • Last answered by Niraj 5 years 6 months ago