Latest Question

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Please provide access to ParaInvite 7.0 download used for your demo site. The subscription download is different and does not work with Joomla 4.0.
I have provided screen shots of the ParaInvite 7.0 Configuration area of the two to show one difference. The demo Configuration uses Tabs while the provided download does not. I have tested your downloaded file on a new Joomla 4.0 site and have found issues that are not occurring on your demo site. I've submitted a prior support request but have not receive any response to date. Looking at site support responses, it appears no support has been given for... show more
Asked 5 months ago • Technical Support • 0 answers

Latest Answer

SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.
Hello, I followed your guidelines to the best of my ability in placing a request for support. Perhaps there is something I overlooked, but I have not received a reply. I purchased Simgenealogy about 2 weeks. With or without integration with Community Builder I am still unable to create and edit trees. I noted the following problems in my... show more
Last answered by oishi a 1 years 1 months ago • Technical Support

Featured Question

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Group Invitation Scheme not respected when inviting Microsoft Outlook contacts
When sending group invitations from a Group Page Share Module via Microsoft Outlook, invitations are sent using the Default Scheme ID 1 (Invite to Site) instead of the associated Scheme ID 4 (Invite to Group). I've provided a zip file of testing screen shots to help with your review of this issue. Please advise.
Best Answer: Hi Sorry for the late reply. The problem is fixed now, please have a look.
Asked 4 years 1 months ago • Technical Support • 10 answers
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  • I have the need to increase to 3 the number of images or video for each participant in the competition. how I can do this?
    Asked by cslab 5 years 5 months ago • Technical Support
    5 answers • Last answered by Mike Feng 5 years 4 months ago
  • Photo
    I am unable to install the pkg_simgallery. The error code I receive is in the attached screenshot. Any help in correcting is greatly appreciated.
    Asked by Jim 5 years 5 months ago • Technical Support
    I have been able to install profileurl, parainvite and contests without any issues.
    2 answers • Last answered by Jim 5 years 5 months ago
  • Photo
    hello,
    how to display the "say something about this photo..." and "where was this" ?

    Asked by desring 5 years 5 months ago • Technical Support
    my website link below:
    http://www.gosouth.o[...]ctivity/activea
    please help me.thanks
    1 answers • Last answered by Mike Feng 5 years 5 months ago
  • I can't create a new tree from Family Trees ribbon.
    Asked by Bonorva 5 years 5 months ago • Technical Support
    Where's the icon? What can I do to resolve this problem? (I've enable all permission on control panel in settings configuration but seem not work) Please help me at soon as possible ..
    2 answers • Last answered by Mike Feng 5 years 5 months ago
  • Photo
    Can you help me resolve this problem please?
    Or can you make a refund please?

    Asked by LEGER 5 years 5 months ago • Technical Support
    E-mail : mybigpay7@gmail.com
    Abonnement ID: 8O56WJCMOLVX

    Numéro d'objet :
    8O56WJCMOMUU
    Numéro de facture :
    8O56WJCMMIK2
    Date :13 jan 2017

    Problem :
    I bought and installed the software "Parainvite". I installed it on my site. The system parainvite to broke my site. I have been working for several hours now to get the site back on track. I find that unacceptable.

    The installation is done successfully.
    The problem occurred after creating a menu link with parainvite.

    The site that displays a blank page.
    Unable to access the site. Unable to access the back... show more
    E-mail : mybigpay7@gmail.com
    Abonnement ID: 8O56WJCMOLVX

    Numéro d'objet :
    8O56WJCMOMUU
    Numéro de facture :
    8O56WJCMMIK2
    Date :13 jan 2017

    Problem :
    I bought and installed the software "Parainvite". I installed it on my site. The system parainvite to broke my site. I have been working for several hours now to get the site back on track. I find that unacceptable.

    The installation is done successfully.
    The problem occurred after creating a menu link with parainvite.

    The site that displays a blank page.
    Unable to access the site. Unable to access the back office.
    10 answers • Last answered by Mike Feng 5 years 5 months ago
  • I want to integrate Parainvite with alpha user point but i can not find in the download package the alpha user point XML , i just buy parainvite now..
    Asked by numerika 5 years 5 months ago • Technical Support
    I want to integrate Parainvite with alpha user point but i can not find in the download package the alpha user point XML , i just buy parainvite now..Where can i download the Alpha User Point rules for Parainvite ?
    1 answers • Last answered by Mike Feng 5 years 5 months ago
  • Where is the documentation for SIM Genealogy??
    What is shown on the website is scant.

    Asked by mw4 5 years 6 months ago • Technical Support
    1 answers • Last answered by Mike Feng 5 years 6 months ago
  • After installing plug_simgallery.zip for Community Builder to give;
    HTTP ERROR 500.
    Disabling the plugin everything works
    I installed the modules i

    Asked by lableone 5 years 6 months ago • Technical Support
    5 answers • Last answered by Mike Feng 5 years 6 months ago
  • Hi,
    How I can override css style of SimContests?
    I creted MyTemplate/html/com_simcotests/assets/css folder and copied css files, but it not work.

    Asked by Lazer 5 years 6 months ago • Technical Support
    I creted MyTemplate/html/com_simcotests/assets/css folder and copied css files, but it not work.
    Regards,
    Lazer
    1 answers • Last answered by Mike Feng 5 years 6 months ago
  • google: url not found when I want to import from google
    https://www.lafactory.com/components/com_parainvite/oauth/hybridauth/import.php

    Asked by Francis Rozange 5 years 6 months ago • Technical Support
    1 answers • Last answered by Mike Feng 5 years 6 months ago
  • Photo
    Hello, I bought the extension genealogy and I have serious problems. The create button does not work, it is giving error in my home page.
    Asked by ludmilla dias 5 years 6 months ago • Technical Support
    Hello, I bought the extension genealogy and I have serious problems. The create button does not work, it is giving error in my home page. I kindly ask you to check and help me correct these mistakes.
    2 answers • Last answered by Mike Feng 5 years 6 months ago
  • Photo
    Community builder menu items (logout / edit profile) URLs being rewritten just to profile URL.
    Asked by ayeaye 5 years 6 months ago • Technical Support
    Hi there,

    I have profile URL installed on my CB site and it is correctly rewritting the short username urls as I want. However, other CB menu items are also being rewritten to just the users profile URL.

    You can see this here, go to this test profile :

    http://www.ayeayedes[...]arg_groups/trag

    Go to bottom of page, login as the user (details given below)

    You'll see a black menu at top with items Home/Edit/Help/Logout. Edit and Logout menu items are CB menus, but profileURL is changing then... show more
    Hi there,

    I have profile URL installed on my CB site and it is correctly rewritting the short username urls as I want. However, other CB menu items are also being rewritten to just the users profile URL.

    You can see this here, go to this test profile :

    http://www.ayeayedes[...]arg_groups/trag

    Go to bottom of page, login as the user (details given below)

    You'll see a black menu at top with items Home/Edit/Help/Logout. Edit and Logout menu items are CB menus, but profileURL is changing then both to ...arg_groups/trag so they are not working.

    Many thanks,

    Jen

    10 answers • Last answered by ayeaye 5 years 6 months ago
  • Photo
    Hello while installing the component gave error on my site. Need help .
    Asked by ludmilla dias 5 years 6 months ago • Technical Support
    3 answers • Last answered by Mike Feng 5 years 6 months ago
  • Photo
    save tree - error
    Asked by puskia@hotmail.it 5 years 7 months ago • Technical Support
    I thought I had solved the problem, however I can not save your work, as per attached picture
    3 answers • Last answered by Mike Feng 5 years 6 months ago
  • Resubmit of all tickets in to one:
    Need installation as issues were not able to be resolved... issues are:

    Asked by Samer Hakim 5 years 7 months ago • Technical Support
    1. As soon as I install and click on anything to do with parainvite the website goes in to error due to mod_security issue.
    2. i can only see circles, no logos for facebook/google/twitter etc
    3. do not know how to put the log in thing so people can log in using their google accounts.

    i have already set up all the keys and secrets, but installed ALL of the components and plugins to do with parainvite and restored a back up.

    If you... show more
    1. As soon as I install and click on anything to do with parainvite the website goes in to error due to mod_security issue.
    2. i can only see circles, no logos for facebook/google/twitter etc
    3. do not know how to put the log in thing so people can log in using their google accounts.

    i have already set up all the keys and secrets, but installed ALL of the components and plugins to do with parainvite and restored a back up.

    If you are able to install the application and actually make it work that would be great... otherwise i don't have the technical skills to do beyond a plugin+play.,
    18 answers • Last answered by Mike Feng 5 years 7 months ago
  • request for refund
    Asked by Samer Hakim 5 years 7 months ago • Technical Support
    unfortunately this component has destroyed my website despite having backups... i am now getting mod security issues every where and i have been working just to try to get back to where i was before i installed this.
    i'd like to request money back please.
    i also can't believe i have to buy points to ask a question with each question costing 5 points!
    that's new to me. beyond me.
    2 answers • Last answered by Samer Hakim 5 years 7 months ago
  • How to insert the login tab using google/face book etc
    Asked by Samer Hakim 5 years 7 months ago • Technical Support
    Hi,
    I do not usually go in to the files and edit the php files. It should be easier than this i would have hoped... eg by going to menu>user>oarainivte log in or something.

    Can you provide detailed advice on how to put htis log in button on the main menu?
    4 answers • Last answered by Samer Hakim 5 years 7 months ago
  • Photo

    creation tree

    Asked by puskia@hotmail.it 5 years 7 months ago • Technical Support
    I use joomla 3.6.4 with Community Builder. I installed SIMGenealogy, but when I want to create a new tree can not because no new tree icon appears. I do not understand what should I do (excuse the translation made by google, I hope you understand the problem)
    7 answers • Last answered by Mike Feng 5 years 7 months ago
  • Error when using Jomsocial Video Stream when System - ProfileURL is enabled

    Asked by ARNAUD FRERET 5 years 7 months ago • Technical Support
    Hello,
    I have just updated Jomsocial from version 3.2.16 to 4.25
    I have an rrror when using Jomsocial Video Stream when System - ProfileURL is enabled.
    See this little video :
    https://youtu.be/E9QW3bqmYXM
    Many thanks for your help
    Best Regards
    Arnaud
    11 answers • Last answered by Mike Feng 5 years 7 months ago
  • Points not work
    Asked by outdoor 5 years 7 months ago • Technical Support
    Hi,

    when a user invite a friend to subscrive in our website, this user subscrive, point are not recognized point to the sender.
    Do you have some suggestion?

    Thanks
    10 answers • Last answered by Mike Feng 5 years 6 months ago
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