• Need help with "file no longer exist" Error.
    Asked by sheldon young 15 hours ago Technical Support
    When I attempt to add a video to any contest it will upload and say its processing, show in the back end with thumbnail from video, but no .mp4 file will be created in entries folder.

    So far the only videos that I am able to upload and play successfully are ones with this setting:
    Length: doesn't matter
    Frame W: 854
    Frame H: 480
    Data Rate: 25Kbps
    Total Bitrate: 25Kbps
    Frame rate: 29fps

    I've tried adjusting the configuration > contests > video size and no difference. ... show more
    1 answers Last answered by Mike Feng 1 hours ago
  • Video not uploading for anything over 8M and some contest entries erase without reason.
    Asked by sheldon young 4 days ago Technical Support
    I thought it best to do a screencast about this issue:

    P1: https://www.screenca[...]/t/QcUeg947wtP8
    P2: this is not uploading for me currently - but as you can see from attached image, when I go back to view the video in the contest it says "no longer exist". The 1st video you saw me upload in the screencast works fine... its a second video that gets erase with no reason...
    1 answers Last answered by Mike Feng 3 days ago
  • How to add existing person as partner or parent etc? Is there any way to change relations (make the lines) after person box creation?
    Asked by Seppo 4 days ago Technical Support
    Example of situation; I create a person, and then 2 parents for the that person. Then there is a sibling for the same person, but with different father (ex of the other partner). In current system I found no way to make all connections: I can add sibling to the 1st created person, but there is no way to indicate father to that sibling (from the existing ones). Also, it is not possible to determine one's ex or current partner... show more
    3 answers Last answered by Mike Feng 23 hours ago
  • Facebook invite does not translate the text and image on FB window.
    Asked by lucerna 4 days ago Technical Support
    I have translated the text on the language files, inserted a image on the scheme, but on matter what I do the facebook window shows like the attached screenshot. I've attached a screenshot from the configuration as well. Also, is it possible to use a pre-defined message text? So the user don't need to type anything and we use a pre-defined message that is sent to all invited people?
    Please help.
    1 answers Last answered by Mike Feng 1 days ago
  • It will not upload vids over 10M and When vid is successfully added to contest and try to view, it comes up "no longer exist"... it erased.
    Asked by sheldon young 5 days ago Technical Support
    I must admit I'm a bit sceptical about the hosting environment and not sure if I set it up correctly. I took your recommendation and got the VPS with interserver ... its my 1st VPS so maybe I missed something and it's causing the component to not work correctly. However your help would be greatly appreciated on just setting this up to be a simply video contest with points purchase site..

    My cpanel access:
    Url: azzshakerz.com/camel
    User: azzshaking
    Pass: K5p3l7s7s4

    U can change anything... show more
    2 answers Last answered by Mike Feng 5 days ago
  • Your description tells "Access to upgrades and support for 1 domain". Does this mean I can install the product only on 1 domain, or same of support
    Asked by Seppo 1 weeks ago Pre-Sales
    Thus, if the product is purchased can it be installed on more that 1 domain?
    2 answers Last answered by Seppo 1 weeks ago
  • Menu link "Lates Album"
    Asked by Jochen 2 weeks ago Technical Support
    I use in Joomla the menu link "Latest Album" that comes with SimGallery. Currently is shows all the albums that were set up by the users, which brings a long list. I do not understand the logic behind this, what does "latest..." mean? Can I configure the amount of albums by date or the number of albums to be displayed?
    1 answers Last answered by Mike Feng 1 weeks ago
  • Amazon S3 data in SimGallery configuration
    Asked by Philippe Couturiaux 2 weeks ago Technical Support
    Hello,
    About storing photos on Amazon S3.
    Can you confirm that the exact data are:
    Bucket: <myS3bucketname>
    End Point: s3.eu-west-2.amazonaws.com (for London European Union West)
    Thank you for your help.
    Best regards.
    1 answers Last answered by Mike Feng 2 weeks ago
  • Pages and Groups do not work with this extension via Easysocial
    Asked by Artenen 3 weeks ago Technical Support
    This doesn't work no matter how I've got it configured.
    1 answers Last answered by Mike Feng 2 weeks ago
  • How can I configure the OpenGraph function to take an album into Facebook?
    Asked by Jochen 3 weeks ago Technical Support
    I tried, but instead of the fotos, my profile picture was handed over to Facebokk, wihich makes no sense.

    This is the URL
    https://www.fotonaut[...]pid=8&aid=2
    1 answers Last answered by Mike Feng 3 weeks ago
  • How to get refund ??
    Asked by arasarak 3 weeks ago Pre-Sales
    How to get refund ??
    1 answers Last answered by Mike Feng 3 weeks ago
  • is it compatible for Joomla! 2.5.9
    Asked by arasarak 3 weeks ago Pre-Sales
    Please help me because i have purchase that 6 month support extension
    1 answers Last answered by Mike Feng 3 weeks ago
  • ProfileURL redirecting all CB menu items to user profile
    Asked by doc 1 months ago Technical Support
    4.2.1 is working fine on my site from a previous subscription to ProfileURL. I started a new subscription to get the most updated version and when installing the latest version 4.3.2 all CB menu items are being redirected to the user profile.

    Saw this posted by another user about 5 mos ago but no answer was clearly indicated. I restored my site to 4.2.1, and it's working fine again. I tested it on other CB sites & same issue occurred. I'm... show more
    12 answers Last answered by Mike Feng 4 weeks ago
  • Parainvite Share displays hidden invite button
    Asked by Joshua Myers 1 months ago Technical Support
    When using Parainvte Share the Invite a Friend button is hidden behind the add a message to your friend(s) text box. I've provided a screen shot of the Manual Entry example, but the same occurs on other invite methods. Please review and advise.
    Thanks,
    Joshua
    1 answers Last answered by Mike Feng 1 months ago
  • Invites Statistics Links Error
    Asked by Joshua Myers 2 months ago Technical Support
    I'm getting an error when I click on the user name links on the Statistics Tab in the Invites Statistics backend location: Components>ParaInvite>Invites Sstatistics. Please advise.
    1 answers Last answered by Mike Feng 1 months ago
  • SIMGallery on JSN Epic templates: loading problems
    Asked by Tegger 2 months ago Technical Support
    There are several loading problems appears after installing the newest SIMG:
    After logging in on Latest Albums page:
    * if you mouse over the Profile's name the profile bubble appears BUT after the mouse is pulled away the Profile's name disappears
    * if you click on the "Create album" or on the "Video" buttons the screen get dark and there is no way to control or upload
    * "Select Category" button doesn't work however there... show more
    3 answers Last answered by Mike Feng 1 months ago
  • How can I reuse a URL when the page was deleted? Is it possible?
    Asked by Sarah 3 months ago Technical Support
    I create a group page and set the URL a while back. I recently deleted the group page and create a new group page for a different profile. I want to use the URL that I set before, but I am getting a message that it's not available. Is it possible to gain access to that URL again when the page was deleted?

    Also, you did some custom work to make custom URLs possible on my Jomsocial Event pages and... show more
    8 answers Last answered by Mike Feng 2 months ago
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