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Can you help me resolve this problem please?
Or can you make a refund please?

Asked by LEGER 4 days ago Technical Support
E-mail : [email protected]
Abonnement ID: 8O56WJCMOLVX

Numéro d'objet :
8O56WJCMOMUU
Numéro de facture :
8O56WJCMMIK2
Date :13 jan 2017

Problem :
I bought and installed the software "Parainvite". I installed it on my site. The system parainvite to broke my site. I have been working for several hours now to get the site back on track. I find that unacceptable.

The installation is done successfully.
The problem occurred after creating a menu link with parainvite.

The site that displays a blank page.
Unable to access the site. Unable to access the back... show more
8 answers Last answered by LEGER 2 hours ago
I want to integrate Parainvite with alpha user point but i can not find in the download package the alpha user point XML , i just buy parainvite now..
Asked by numerika 2 weeks ago Technical Support
I want to integrate Parainvite with alpha user point but i can not find in the download package the alpha user point XML , i just buy parainvite now..Where can i download the Alpha User Point rules for Parainvite ?
1 answers Last answered by Mike Feng 2 weeks ago
Hi,
How I can override css style of SimContests?
I creted MyTemplate/html/com_simcotests/assets/css folder and copied css files, but it not work.

Asked by Lazer 4 weeks ago Technical Support
I creted MyTemplate/html/com_simcotests/assets/css folder and copied css files, but it not work.
Regards,
Lazer
1 answers Last answered by Mike Feng 4 weeks ago
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Hello, I bought the extension genealogy and I have serious problems. The create button does not work, it is giving error in my home page.
Asked by ludmilla dias 1 months ago Technical Support
Hello, I bought the extension genealogy and I have serious problems. The create button does not work, it is giving error in my home page. I kindly ask you to check and help me correct these mistakes.
2 answers Last answered by Mike Feng 1 months ago
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Community builder menu items (logout / edit profile) URLs being rewritten just to profile URL.
Asked by ayeaye 1 months ago Technical Support
Hi there,

I have profile URL installed on my CB site and it is correctly rewritting the short username urls as I want. However, other CB menu items are also being rewritten to just the users profile URL.

You can see this here, go to this test profile :

http://www.ayeayedes[...]arg_groups/trag

Go to bottom of page, login as the user (details given below)

You'll see a black menu at top with items Home/Edit/Help/Logout. Edit and Logout menu items are CB menus, but profileURL is changing then... show more
10 answers Last answered by ayeaye 1 months ago
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Hello while installing the component gave error on my site. Need help .
Asked by ludmilla dias 1 months ago Technical Support
3 answers Last answered by Mike Feng 1 months ago
Resubmit of all tickets in to one:
Need installation as issues were not able to be resolved... issues are:

Asked by Samer Hakim 1 months ago Technical Support
1. As soon as I install and click on anything to do with parainvite the website goes in to error due to mod_security issue.
2. i can only see circles, no logos for facebook/google/twitter etc
3. do not know how to put the log in thing so people can log in using their google accounts.

i have already set up all the keys and secrets, but installed ALL of the components and plugins to do with parainvite and restored a back up.

If you... show more
18 answers Last answered by Mike Feng 1 months ago
request for refund
Asked by Samer Hakim 1 months ago Technical Support
unfortunately this component has destroyed my website despite having backups... i am now getting mod security issues every where and i have been working just to try to get back to where i was before i installed this.
i'd like to request money back please.
i also can't believe i have to buy points to ask a question with each question costing 5 points!
that's new to me. beyond me.
2 answers Last answered by Samer Hakim 1 months ago
How to insert the login tab using google/face book etc
Asked by Samer Hakim 1 months ago Technical Support
Hi,
I do not usually go in to the files and edit the php files. It should be easier than this i would have hoped... eg by going to menu>user>oarainivte log in or something.

Can you provide detailed advice on how to put htis log in button on the main menu?
4 answers Last answered by Samer Hakim 1 months ago
Error when using Jomsocial Video Stream when System - ProfileURL is enabled

Asked by ARNAUD FRERET 1 months ago Technical Support
Hello,
I have just updated Jomsocial from version 3.2.16 to 4.25
I have an rrror when using Jomsocial Video Stream when System - ProfileURL is enabled.
See this little video :
https://youtu.be/E9QW3bqmYXM
Many thanks for your help
Best Regards
Arnaud
11 answers Last answered by Mike Feng 1 months ago
Points not work
Asked by outdoor 1 months ago Technical Support
Hi,

when a user invite a friend to subscrive in our website, this user subscrive, point are not recognized point to the sender.
Do you have some suggestion?

Thanks
10 answers Last answered by Mike Feng 1 months ago
Update from older version of SimGenealogy (1.x) to 2.x has caused front end rendering issues
Asked by beemerrider 2 months ago Technical Support
Backend of component seems fine. All the users and trees show up and no rendering issues. When I go to the front end to view a family tree I get a SQL error and the page does not render the template or EasySocial. I'm running a 1.4.x version of EasySocial.

1054 - Unknown column 't.uid' in 'where clause' SQL=SELECT t.*, (SELECT COUNT(*) FROM #__simgenealogy_nodes AS n WHERE n.treeid=t.treeid) AS `size` FROM #__simgenealogy_tree AS t WHERE t.uid=286 AND t.type='families' ORDER BY t.treeid... show more
5 answers Last answered by Mike Feng 2 months ago
Can I do without PHP Exif?
Asked by oharris 2 months ago Pre-Sales
Bought the package but did not know as a requirement that I need PHP Exif enabled. So I get an error saying that PHP Exif needs to be enabled. As I do not have it installed on my service, I will have to install and recompile.

Can I do without PHP Exif? If not I may need a refund as to recompile the server admins take too long and I need a working solution now. I disabled SIM Gallery in Extensions... show more
1 answers Last answered by Mike Feng 2 months ago
Can i have a detail list of the changer done in 5.3.4
I have done some Custom work in SimGallery.

Asked by Pierre McCarragher 2 months ago Technical Support
I have done some custom work in SimGallery to work with my Template. Can i have a detail list of changer in 5.3.4 so i can Apply them without loosing my MODS?

Thanks
1 answers Last answered by Mike Feng 2 months ago
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