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The page is dead :-(((
Asked 3 years 4 months ago • Technical Support • 0 answers

Latest Answer

SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.
Hello, I followed your guidelines to the best of my ability in placing a request for support. Perhaps there is something I overlooked, but I have not received a reply. I purchased Simgenealogy about 2 weeks. With or without integration with Community Builder I am still unable to create and edit trees. I noted the following problems in my... show more
Last answered by oishi a 4 years 10 months ago • Technical Support

Featured Question

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Caruosel (sp) - doesn't rotate or move when Super User is logged in.
Before anyone logs in, it rotates fine - a Regular User sees it rotate too - but when Super User logs in, it stops.. (with only a single dot in the upper corner) [ I hope fixing that will also fix that 'if the leaderboard is in the sidebar position' and set to show in the Community - the Community Page hangs on loading.
Best Answer: Hi It just means either the latest question or latest answer is added by the logged in user. The logged in user will not see his own entry as the "latest".
Asked 7 years 6 months ago • Technical Support • 1 answers
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  • The page is dead :-(((
    Asked by igor 3 years 4 months ago • Technical Support
    0 answers
  • Hi!
    Can you adapt SIMGenealogy for Joomla 4?
    I really need it!
    Best regards!

    Asked by igor 3 years 5 months ago • Technical Support
    0 answers
  • Installing SimGallery 7 on a new blank site (Joomla 4.1.5), generates a Server Error 500
    Asked by regenboogchat 3 years 7 months ago • Technical Support
    Nothing seems to get installed (I canm;t see anythign in the database that points to SimGallery), since it's on a clean Joomla without any modules/templates/etc. and the max filesizes in php are all good (100MB), it seems a wider compatibility issue?
    0 answers
  • Photo
    Please provide access to ParaInvite 7.0 download used for your demo site. The subscription download is different and does not work with Joomla 4.0.
    Asked by Joshua Myers 4 years 2 months ago • Technical Support
    I have provided screen shots of the ParaInvite 7.0 Configuration area of the two to show one difference. The demo Configuration uses Tabs while the provided download does not. I have tested your downloaded file on a new Joomla 4.0 site and have found issues that are not occurring on your demo site. I've submitted a prior support request but have not receive any response to date. Looking at site support responses, it appears no support has been given for... show more
    I have provided screen shots of the ParaInvite 7.0 Configuration area of the two to show one difference. The demo Configuration uses Tabs while the provided download does not. I have tested your downloaded file on a new Joomla 4.0 site and have found issues that are not occurring on your demo site. I've submitted a prior support request but have not receive any response to date. Looking at site support responses, it appears no support has been given for more than 1 year 9 mounts ago. My subscription is about to expire so I would appreciate getting access to your working demo code. Thank you
    0 answers
  • Photo
    Unable to invite using Manual Entry or CSV Import selections from https://www.coolstrudel.com/invite-friends?view=invite
    Asked by Joshua Myers 4 years 3 months ago • Technical Support
    config-Menu Item Type-Invite (default); My menu selection: Invite Friends
    0 answers
  • Photo
    Hi, after installation of Sim Gallery ver. 7 it breaks the site total down. I could only make it run again through the database
    Asked by Leif Elsborg 4 years 3 months ago • Technical Support
    Its stills installed but not enabled in the database
    0 answers
  • How do I get a refund?
    Asked by Moni Johnson 4 years 8 months ago • Technical Support
    Requesting a refund for Parainvite. Sorry if this is the wrong place to request it. I don't see any other way to request it.
    0 answers
  • Check availability button not working.
    Asked by Brian Anderson 4 years 10 months ago • Technical Support
    I am using Profile Url with easysocial, and when I click on the button "Check Availability" the screen freezes and turns like a light grey overlay. What could be the problem?
    0 answers
  • Photo
    SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.
    Asked by oishi a 4 years 10 months ago • Technical Support

    1) There is no 'Integration' tab in configuration in backend to select 'Community Builder'
    2) CB avatar doesn't show for user
    3) CREATE NEW button does not appear for registered user
    4) Accordion doesn't always work; get error rather than accordion effect... returns you to the DASHBOARD.
    5) When trying to access trees from list in administrator backend get 404 error.
    6) Unable to edit individuals in tree once tree is created using Superuser account.
    7) Unable to attach members to tree after tree is... show more

    1) There is no 'Integration' tab in configuration in backend to select 'Community Builder'
    2) CB avatar doesn't show for user
    3) CREATE NEW button does not appear for registered user
    4) Accordion doesn't always work; get error rather than accordion effect... returns you to the DASHBOARD.
    5) When trying to access trees from list in administrator backend get 404 error.
    6) Unable to edit individuals in tree once tree is created using Superuser account.
    7) Unable to attach members to tree after tree is created with gedcom upload

    Would greatly appreciate some guidance in how to proceed.

    Thanks
    1 answers • Last answered by oishi a 4 years 10 months ago
  • Where is my refund?
    Asked by Tamara 4 years 11 months ago • Technical Support
    Hi, I requested a refund in accordance with your 7 day money back guarantee, two days after I bought this and realized it would not work. It's now been several weeks, and I still don't have the refund I requested.

    Are you just liars and crooks, or is there some other problem here?

    I'd like my money back please. Thanks.
    0 answers
  • Joomla 4 only?
    Asked by Tamara 5 years ago • Technical Support
    Hi,

    I just noticed that this is for Joomla 4 only? I am running Joomla 3, and not planning to upgrade soon. Do you have a compatible version? If not, I'll have to ask for a refund.

    Thanks.
    1 answers • Last answered by Tamara 5 years ago
  • An error has occurred.

    404 View not found [name, type, prefix]: dashboard, html, parainviteView

    Asked by Tamara 5 years ago • Technical Support
    Just installed this on my site. Can't access the component from the backend.

    Please advise how to fix.
    0 answers
  • Voting issues.
    Asked by Sharalee Worms 5 years ago • Technical Support
    When I vote on a picture it doesn't do anything. The vote is recorded if I refresh the page, but it doesn't show that it does anything when you press the vote button - anyone have an idea how to fix this? I really like the idea of how this is supposed to work - it is a really nice extension. I just wish I could get it working properly.
    0 answers
  • I cannot get more than 10 entries to show up for scoring no matter what I try - please help ASAP
    Asked by Sharalee Worms 5 years ago • Technical Support
    1 answers • Last answered by Sharalee Worms 5 years ago
  • Photo
    404 - An error has occurred.

    View not found [name, type, prefix]: dashboard, html, parainviteView

    Asked by ARNAUD FRERET 5 years 3 months ago • Technical Support
    When Super User goes in backend to component, there is a 404 error
    3 answers • Last answered by ARNAUD FRERET 5 years 3 months ago
  • When user group is set to registered only it is no longer accessible from the menu items. Also is possible to have jomsocial user avatars imported
    Asked by Jonathan Luna 5 years 3 months ago • Technical Support
    0 answers
  • How "Simgenealogy" extension works?
    Asked by Walter Staton 5 years 3 months ago • Technical Support
    We have Easysocial installed on my site. and i just installed "Simgenealogy" with easysocial integration extension as well.
    Tell me procedure, how this extension works, how we create tree?

    THIS is my 2nd post regarding this , first is:
    https://www.simbunch[...]on&qid=1225

    URL: fossch.ostwork.com
    Frontend access username and password
    User: foss
    Pass: 6XPpQu8XY<>qgH@y

    DB:
    https://myadmin.ostwork.com/
    User: ostwork_foss_u
    Database: ostwork_foss_d
    Pass: La%l+V6)kE^w

    FTP:
    FTP Username: pankaj@fossch.ostwork.com
    FTP server: fossch.ostwork.com
    FTP & explicit FTPS port:... show more
    We have Easysocial installed on my site. and i just installed "Simgenealogy" with easysocial integration extension as well.
    Tell me procedure, how this extension works, how we create tree?

    THIS is my 2nd post regarding this , first is:
    https://www.simbunch[...]on&qid=1225

    URL: fossch.ostwork.com
    Frontend access username and password
    User: foss
    Pass: 6XPpQu8XY<>qgH@y

    DB:
    https://myadmin.ostwork.com/
    User: ostwork_foss_u
    Database: ostwork_foss_d
    Pass: La%l+V6)kE^w

    FTP:
    FTP Username: pankaj@fossch.ostwork.com
    FTP server: fossch.ostwork.com
    FTP & explicit FTPS port:
    0 answers
  • How "Simgenealogy" extension works?
    Asked by Walter Staton 5 years 4 months ago • Technical Support
    We have Easysocial installed on my site. and i just installed "Simgenealogy" with easysocial integration extension as well.
    Tell me procedure, how this extension works, how we create tree?

    URL: fossch.ostwork.com

    DB:
    https://myadmin.ostwork.com/
    User: ostwork_foss_u
    Database: ostwork_foss_d
    Pass: La%l+V6)kE^w

    FTP:
    FTP Username: pankaj@fossch.ostwork.com
    FTP server: fossch.ostwork.com
    FTP & explicit FTPS port: 21
    Pass: !ARicF}7ql$a
    1 answers • Last answered by Walter Staton 5 years 3 months ago
  • When update Parainvite from 6.2 TO 7, i have this
    "An error has occurred
    404 View not found [name, type, prefix]: dashboard, html, parainviteVi

    Asked by ARNAUD FRERET 5 years 4 months ago • Technical Support
    0 answers
  • Photo
    Not able to create tree
    Asked by Niraj 5 years 4 months ago • Technical Support
    Hi

    facing some issue while creating tree. Attaching the issue error
    1 answers • Last answered by Niraj 5 years 4 months ago
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