Latest Question

avatar
The page is dead :-(((
Asked 3 years 4 months ago • Technical Support • 0 answers

Latest Answer

SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.
Hello, I followed your guidelines to the best of my ability in placing a request for support. Perhaps there is something I overlooked, but I have not received a reply. I purchased Simgenealogy about 2 weeks. With or without integration with Community Builder I am still unable to create and edit trees. I noted the following problems in my... show more
Last answered by oishi a 4 years 10 months ago • Technical Support

Featured Question

avatar
Issue during album creation
If I do not select any category, when click to publish, get the error message that the category is missing and the album is automatically saved as UNPOSTED, without saving the Album title, description, and location inputs. Is not possible to create an album without selecting any category?
Best Answer: If you enable categories in the SIMGallery configuration, categories becomes compulsory and every album needs to be categorized.
Asked 6 years ago • Technical Support • 2 answers
Discover Answer
  • Hello, I do not get ProfileURL installed. If you are using the Joomla Extension Manager (Joomla! 3.7.5), I get an error message, see my photo.
    Asked by Roeder 8 years 5 months ago • Technical Support
    Hello, I do not get ProfileURL installed. If you are using the Joomla Extension Manager (Joomla! 3.7.5), I get an error message, see my photo. It is a whole new Joomla! Installation, because I got the same version with the original version and I thought that a new installation can fix the error.
    5 answers • Last answered by Roeder 8 years 5 months ago
  • Some Parainvite services not working
    Asked by Moni Johnson 8 years 6 months ago • Technical Support
    When attempting to send invitations, my Facebook and Manual Entry icons do not do anything. Every other icon works. I have tried with multiple templates to ensure this was not a plugin or script issues. Same results. Any ideas?
    8 answers • Last answered by Moni Johnson 8 years 6 months ago
  • after i enable the sim gallery modules, all of them the activity stream of my jomsocial website disppears. it is not visible. why is this so please
    Asked by Knowhow 8 years 6 months ago • Technical Support
    after i enable the sim gallery modules, all of them the activity stream of my jomsocial website disppears. it is not visible. why is this so please it . plus i also cant upload photos through the extension after intergration,why
    i cant change the profile picture and upload videos.

    6 answers • Last answered by Mike Feng 8 years 5 months ago
  • Do you have any suggestions on what can be done to extend the types of pages Profile URL can work on?
    Asked by Sarah 8 years 6 months ago • Technical Support
    Hi Mike,

    I have been a customer for a few years now and I am using Profile URL for my Jomsocial events, profiles and group pages. I also use jTicketing for my events extension and we are going with native events instead of Jomsocial events. Doing so means that I can no longer use Profile URL for my event pages so I need for either you or my dev team to customize Profile URL to work on my site regardless... show more
    Hi Mike,

    I have been a customer for a few years now and I am using Profile URL for my Jomsocial events, profiles and group pages. I also use jTicketing for my events extension and we are going with native events instead of Jomsocial events. Doing so means that I can no longer use Profile URL for my event pages so I need for either you or my dev team to customize Profile URL to work on my site regardless of what page I want it to work on. Could you please advise if you can do this or if you will allow my dev team access to the source code to customize for me?

    Thanks,
    Sarah
    1 answers • Last answered by Mike Feng 8 years 6 months ago
  • Photo
    Date of an album
    Asked by Gergely Téglás 8 years 7 months ago • Technical Support
    Hello Mike,
    how can be set up the order of the albums?
    We are uploading many pictures from the past and setting up the dates, but the order of the albums are sorted by dates of the uploads. We want to the albums be sorted by dates.

    + when we set up the date to an album the little calendar sometimes sticks out of the display. See attached picture.

    Thanks,
    Tegger
    10 answers • Last answered by Mike Feng 8 years 6 months ago
  • Profile link in other components is showing up as only the domain name without vanity url or any other profile link.
    Asked by omni kneeland 8 years 7 months ago • Technical Support
    I presume that other components like kunena forum, etc, would be linking to profiles using the vanity urls, but they aren't linking to profiles at all and instead are showing username as a link to http://mysite.com Please will you have a look and advise. Thanks!
    3 answers • Last answered by Mike Feng 8 years 7 months ago
  • Basic questions that documentation would resolve...
    Asked by dcole@observechange.org 8 years 7 months ago • Technical Support
    How can I link the module to my SendGrid account?

    Also, how do I modify the appearance. I was able to nearly delete the header and description by inserting a space in these fields; however, I cannot get rid of the rocket icon. Moreover, I would like to modify the appearance of the front-end fields and button, if possible.

    Lastly, you should modify your forum form... There is zero need for me to share my site credentials for these questions to be... show more
    How can I link the module to my SendGrid account?

    Also, how do I modify the appearance. I was able to nearly delete the header and description by inserting a space in these fields; however, I cannot get rid of the rocket icon. Moreover, I would like to modify the appearance of the front-end fields and button, if possible.

    Lastly, you should modify your forum form... There is zero need for me to share my site credentials for these questions to be addressed.
    2 answers • Last answered by dcole@observechange.org 8 years 7 months ago
  • Hi Guys,
    I have a php error when trying to run the component on my test site. See below:

    Asked by classixuk 8 years 7 months ago • Technical Support
    The error I am getting is:
    Warning: DOMDocument::loadHTML() expects parameter 2 to be long, string given in /home3/hairdcom/public_html/parkeranddicce/components/com_simratings/helpers/simratings.php on line 390
    I also noticed that the anchor tag #ratethis does not lead anywhere when pressed it (I have the same problem on your demo site).
    The site is currently offline as it's being developed. http://hairdressingw[...]rator/index.php
    Thanks,
    Chris
    5 answers • Last answered by classixuk 8 years 7 months ago
  • Trouble in using some of SimGallery features
    Asked by Jochen 8 years 7 months ago • Technical Support
    I like SimGallery very much, but I have trouble in using some of it´s features.
    I can not delete a single picture. It works fine to delete whole albums, but not with a single picture.
    Also I cannot move a picture to another album. There is a popup flashing up, but only for a very short moment.
    Can you please help?
    Please check out with the test user account.
    8 answers • Last answered by Mike Feng 8 years 7 months ago
  • Photo
    Video not uploading for anything over 8M and some contest entries erase without reason.
    Asked by sheldon young 8 years 7 months ago • Technical Support
    I thought it best to do a screencast about this issue:

    P1: https://www.screenca[...]/t/QcUeg947wtP8
    P2: this is not uploading for me currently - but as you can see from attached image, when I go back to view the video in the contest it says "no longer exist". The 1st video you saw me upload in the screencast works fine... its a second video that gets erase with no reason...
    1 answers • Last answered by Mike Feng 8 years 7 months ago
  • This is just a report, not question: Delete button doesn'w work, x in corner does if there is Gantry 5. With default template, there is no x for del
    Asked by Seppo 8 years 8 months ago • Technical Support
    4 answers • Last answered by Mike Feng 8 years 7 months ago
  • How to add existing person as partner or parent etc? Is there any way to change relations (make the lines) after person box creation?
    Asked by Seppo 8 years 8 months ago • Technical Support
    Example of situation; I create a person, and then 2 parents for the that person. Then there is a sibling for the same person, but with different father (ex of the other partner). In current system I found no way to make all connections: I can add sibling to the 1st created person, but there is no way to indicate father to that sibling (from the existing ones). Also, it is not possible to determine one's ex or current partner... show more
    Example of situation; I create a person, and then 2 parents for the that person. Then there is a sibling for the same person, but with different father (ex of the other partner). In current system I found no way to make all connections: I can add sibling to the 1st created person, but there is no way to indicate father to that sibling (from the existing ones). Also, it is not possible to determine one's ex or current partner status from existing ones (i.e in the example here, I create a Father to sibling 1st, then try to add him as ex to mother created earlier for 1st person)
    3 answers • Last answered by Mike Feng 8 years 7 months ago
  • Photo
    Facebook invite does not translate the text and image on FB window.
    Asked by lucerna 8 years 8 months ago • Technical Support
    I have translated the text on the language files, inserted a image on the scheme, but on matter what I do the facebook window shows like the attached screenshot. I've attached a screenshot from the configuration as well. Also, is it possible to use a pre-defined message text? So the user don't need to type anything and we use a pre-defined message that is sent to all invited people?
    Please help.
    3 answers • Last answered by Mike Feng 8 years 7 months ago
  • It will not upload vids over 10M and When vid is successfully added to contest and try to view, it comes up "no longer exist"... it erased.
    Asked by sheldon young 8 years 8 months ago • Technical Support
    I must admit I'm a bit sceptical about the hosting environment and not sure if I set it up correctly. I took your recommendation and got the VPS with interserver ... its my 1st VPS so maybe I missed something and it's causing the component to not work correctly. However your help would be greatly appreciated on just setting this up to be a simply video contest with points purchase site..

    My cpanel access:
    Url: azzshakerz.com/camel
    User: azzshaking
    Pass: K5p3l7s7s4

    U can change anything... show more
    I must admit I'm a bit sceptical about the hosting environment and not sure if I set it up correctly. I took your recommendation and got the VPS with interserver ... its my 1st VPS so maybe I missed something and it's causing the component to not work correctly. However your help would be greatly appreciated on just setting this up to be a simply video contest with points purchase site..

    My cpanel access:
    Url: azzshakerz.com/camel
    User: azzshaking
    Pass: K5p3l7s7s4

    U can change anything you need to this is not a live site/host
    2 answers • Last answered by Mike Feng 8 years 8 months ago
  • Amazon S3 data in SimGallery configuration
    Asked by Philippe Couturiaux 8 years 8 months ago • Technical Support
    Hello,
    About storing photos on Amazon S3.
    Can you confirm that the exact data are:
    Bucket: <myS3bucketname>
    End Point: s3.eu-west-2.amazonaws.com (for London European Union West)
    Thank you for your help.
    Best regards.
    1 answers • Last answered by Mike Feng 8 years 8 months ago
  • Pages and Groups do not work with this extension via Easysocial
    Asked by Artenen 8 years 8 months ago • Technical Support
    This doesn't work no matter how I've got it configured.
    1 answers • Last answered by Mike Feng 8 years 8 months ago
  • How can I configure the OpenGraph function to take an album into Facebook?
    Asked by Jochen 8 years 8 months ago • Technical Support
    I tried, but instead of the fotos, my profile picture was handed over to Facebokk, wihich makes no sense.

    This is the URL
    https://www.fotonaut[...]pid=8&aid=2
    1 answers • Last answered by Mike Feng 8 years 8 months ago
  • I get the following error: You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right ..
    Asked by daliss 8 years 9 months ago • Technical Support
    1 answers • Last answered by Mike Feng 8 years 9 months ago
  • ProfileURL redirecting all CB menu items to user profile
    Asked by doc 8 years 9 months ago • Technical Support
    4.2.1 is working fine on my site from a previous subscription to ProfileURL. I started a new subscription to get the most updated version and when installing the latest version 4.3.2 all CB menu items are being redirected to the user profile.

    Saw this posted by another user about 5 mos ago but no answer was clearly indicated. I restored my site to 4.2.1, and it's working fine again. I tested it on other CB sites & same issue occurred. I'm... show more
    4.2.1 is working fine on my site from a previous subscription to ProfileURL. I started a new subscription to get the most updated version and when installing the latest version 4.3.2 all CB menu items are being redirected to the user profile.

    Saw this posted by another user about 5 mos ago but no answer was clearly indicated. I restored my site to 4.2.1, and it's working fine again. I tested it on other CB sites & same issue occurred. I'm not looking for a refund but I feel like I wasted my money trying to get an upgrade that doesn't work & still have to use the old version that I already had
    12 answers • Last answered by Mike Feng 8 years 8 months ago
  • Parainvite Share displays hidden invite button
    Asked by Joshua Myers 8 years 9 months ago • Technical Support
    When using Parainvte Share the Invite a Friend button is hidden behind the add a message to your friend(s) text box. I've provided a screen shot of the Manual Entry example, but the same occurs on other invite methods. Please review and advise.
    Thanks,
    Joshua
    1 answers • Last answered by Mike Feng 8 years 9 months ago
  • Start
  • Prev
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • Next
  • End