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On a clean installation of Joomla! 3.6.5 I have installed SIMGenealogy administrator component and System - SIMGenealogy site plugin.

Asked by krikken 3 years 7 months ago • Technical Support
I can't get create / edit family tree, no bottom. No matter what access i choose. The site is not online, only on my internal network
1 answers • Last answered by Mike Feng 3 years 7 months ago
Hi Mike lost my comment window on the previous question
Asked by Colin Girard 3 years 7 months ago • Technical Support
Hi Mike lost my comment window on the previous question. I assume you are done for the day... just so you know latest albums and latest photos where showing, but all showing my profile on top... Now their gone all together again. member sim-gallery tabs are still empty as well.

1 answers • Last answered by Mike Feng 3 years 7 months ago
1. How do i set a max photo dimension? As is, members will load very large photos.
Asked by Colin Girard 3 years 7 months ago • Technical Support
1. How do i set a max photo dimension? As is, members will load very large photos.
2. Also migrating JS photos (approx 3000), how long should it take as it seems to be stuck. (we use maxcdn, not sure if that effects anything)?
58 answers • Last answered by Mike Feng 3 years 7 months ago
I have the need to increase to 3 the number of images or video for each participant in the competition. how I can do this?
Asked by cslab 3 years 7 months ago • Technical Support
5 answers • Last answered by Mike Feng 3 years 7 months ago
I am unable to install the pkg_simgallery. The error code I receive is in the attached screenshot. Any help in correcting is greatly appreciated.
Asked by Jim 3 years 8 months ago • Technical Support
I have been able to install profileurl, parainvite and contests without any issues.
2 answers • Last answered by Jim 3 years 7 months ago
hello,
how to display the "say something about this photo..." and "where was this" ?

Asked by desring 3 years 8 months ago • Technical Support
my website link below:
http://www.gosouth.o[...]ctivity/activea
please help me.thanks
1 answers • Last answered by Mike Feng 3 years 8 months ago
I can't create a new tree from Family Trees ribbon.
Asked by Bonorva 3 years 8 months ago • Technical Support
Where's the icon? What can I do to resolve this problem? (I've enable all permission on control panel in settings configuration but seem not work) Please help me at soon as possible ..
2 answers • Last answered by Mike Feng 3 years 8 months ago
Can you help me resolve this problem please?
Or can you make a refund please?
Asked by LEGER 3 years 8 months ago • Technical Support
E-mail : mybigpay7@gmail.com
Abonnement ID: 8O56WJCMOLVX

Numéro d'objet :
8O56WJCMOMUU
Numéro de facture :
8O56WJCMMIK2
Date :13 jan 2017

Problem :
I bought and installed the software "Parainvite". I installed it on my site. The system parainvite to broke my site. I have been working for several hours now to get the site back on track. I find that unacceptable.

The installation is done successfully.
The problem occurred after creating a menu link with parainvite.

The site that displays a blank page.
Unable to access the site. Unable to access the back... show more

E-mail : mybigpay7@gmail.com
Abonnement ID: 8O56WJCMOLVX

Numéro d'objet :
8O56WJCMOMUU
Numéro de facture :
8O56WJCMMIK2
Date :13 jan 2017

Problem :
I bought and installed the software "Parainvite". I installed it on my site. The system parainvite to broke my site. I have been working for several hours now to get the site back on track. I find that unacceptable.

The installation is done successfully.
The problem occurred after creating a menu link with parainvite.

The site that displays a blank page.
Unable to access the site. Unable to access the back office.
10 answers • Last answered by Mike Feng 3 years 8 months ago
I want to integrate Parainvite with alpha user point but i can not find in the download package the alpha user point XML , i just buy parainvite now..
Asked by numerika 3 years 8 months ago • Technical Support
I want to integrate Parainvite with alpha user point but i can not find in the download package the alpha user point XML , i just buy parainvite now..Where can i download the Alpha User Point rules for Parainvite ?
1 answers • Last answered by Mike Feng 3 years 8 months ago
Where is the documentation for SIM Genealogy??
What is shown on the website is scant.

Asked by mw4 3 years 9 months ago • Technical Support
1 answers • Last answered by Mike Feng 3 years 9 months ago
After installing plug_simgallery.zip for Community Builder to give;
HTTP ERROR 500.
Disabling the plugin everything works
I installed the modules i
Asked by lableone 3 years 9 months ago • Technical Support
5 answers • Last answered by Mike Feng 3 years 9 months ago
Hi,
How I can override css style of SimContests?
I creted MyTemplate/html/com_simcotests/assets/css folder and copied css files, but it not work.

Asked by Lazer 3 years 9 months ago • Technical Support
I creted MyTemplate/html/com_simcotests/assets/css folder and copied css files, but it not work.
Regards,
Lazer
1 answers • Last answered by Mike Feng 3 years 9 months ago
google: url not found when I want to import from google
https://www.lafactory.com/components/com_parainvite/oauth/hybridauth/import.php

Asked by Francis Rozange 3 years 9 months ago • Technical Support
1 answers • Last answered by Mike Feng 3 years 9 months ago
Hello, I bought the extension genealogy and I have serious problems. The create button does not work, it is giving error in my home page.
Asked by ludmilla dias 3 years 9 months ago • Technical Support
Hello, I bought the extension genealogy and I have serious problems. The create button does not work, it is giving error in my home page. I kindly ask you to check and help me correct these mistakes.
2 answers • Last answered by Mike Feng 3 years 9 months ago
Community builder menu items (logout / edit profile) URLs being rewritten just to profile URL.
Asked by ayeaye 3 years 9 months ago • Technical Support
Hi there,

I have profile URL installed on my CB site and it is correctly rewritting the short username urls as I want. However, other CB menu items are also being rewritten to just the users profile URL.

You can see this here, go to this test profile :

http://www.ayeayedes[...]arg_groups/trag

Go to bottom of page, login as the user (details given below)

You'll see a black menu at top with items Home/Edit/Help/Logout. Edit and Logout menu items are CB menus, but profileURL is changing then... show more

Hi there,

I have profile URL installed on my CB site and it is correctly rewritting the short username urls as I want. However, other CB menu items are also being rewritten to just the users profile URL.

You can see this here, go to this test profile :

http://www.ayeayedes[...]arg_groups/trag

Go to bottom of page, login as the user (details given below)

You'll see a black menu at top with items Home/Edit/Help/Logout. Edit and Logout menu items are CB menus, but profileURL is changing then both to ...arg_groups/trag so they are not working.

Many thanks,

Jen

10 answers • Last answered by ayeaye 3 years 9 months ago
Hello while installing the component gave error on my site. Need help .
Asked by ludmilla dias 3 years 9 months ago • Technical Support
3 answers • Last answered by Mike Feng 3 years 9 months ago
save tree - error
Asked by puskia@hotmail.it 3 years 9 months ago • Technical Support
I thought I had solved the problem, however I can not save your work, as per attached picture
3 answers • Last answered by Mike Feng 3 years 9 months ago
Resubmit of all tickets in to one:
Need installation as issues were not able to be resolved... issues are:
Asked by Samer Hakim 3 years 10 months ago • Technical Support
1. As soon as I install and click on anything to do with parainvite the website goes in to error due to mod_security issue.
2. i can only see circles, no logos for facebook/google/twitter etc
3. do not know how to put the log in thing so people can log in using their google accounts.

i have already set up all the keys and secrets, but installed ALL of the components and plugins to do with parainvite and restored a back up.

If you... show more

1. As soon as I install and click on anything to do with parainvite the website goes in to error due to mod_security issue.
2. i can only see circles, no logos for facebook/google/twitter etc
3. do not know how to put the log in thing so people can log in using their google accounts.

i have already set up all the keys and secrets, but installed ALL of the components and plugins to do with parainvite and restored a back up.

If you are able to install the application and actually make it work that would be great... otherwise i don't have the technical skills to do beyond a plugin+play.,
18 answers • Last answered by Mike Feng 3 years 10 months ago
request for refund
Asked by Samer Hakim 3 years 10 months ago • Technical Support
unfortunately this component has destroyed my website despite having backups... i am now getting mod security issues every where and i have been working just to try to get back to where i was before i installed this.
i'd like to request money back please.
i also can't believe i have to buy points to ask a question with each question costing 5 points!
that's new to me. beyond me.
2 answers • Last answered by Samer Hakim 3 years 10 months ago
How to insert the login tab using google/face book etc
Asked by Samer Hakim 3 years 10 months ago • Technical Support
Hi,
I do not usually go in to the files and edit the php files. It should be easier than this i would have hoped... eg by going to menu>user>oarainivte log in or something.

Can you provide detailed advice on how to put htis log in button on the main menu?
4 answers • Last answered by Samer Hakim 3 years 10 months ago

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