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Hello, I followed your guidelines to the best of my ability in placing a request for support. Perhaps there is something I overlooked, but I have not received a reply. I purchased Simgenealogy about 2 weeks. With or without integration with Community Builder I am still unable to create and edit trees. I noted the following problems in my... show more

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I went back to edit a tree and the connections line are now gone on some family members.

Problem 1: Just started creating a 4 generations tree and after I edited some and came back with more edits the connections to some members no longer are showing up. Problem 2: Also I cannot get my children to link to their mother. Some users when I select add child it offers child with partner x. This does not happen under my user.

Best Answer: Hi I believe the problem is caused by some of the connection-less nodes that were caused by the old bug previously. I removed those old nodes, followed the steps you mentioned, saved, and it works.

Asked 5 years 8 months ago • Technical Support • 17 answers