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I can't create a new tree from Family Trees ribbon.
Asked by Bonorva 3 years 5 months ago • Technical Support
Where's the icon? What can I do to resolve this problem? (I've enable all permission on control panel in settings configuration but seem not work) Please help me at soon as possible ..
2 answers • Last answered by Mike Feng 3 years 5 months ago
Can you help me resolve this problem please?
Or can you make a refund please?
Asked by LEGER 3 years 5 months ago • Technical Support
E-mail : mybigpay7@gmail.com
Abonnement ID: 8O56WJCMOLVX

Numéro d'objet :
8O56WJCMOMUU
Numéro de facture :
8O56WJCMMIK2
Date :13 jan 2017

Problem :
I bought and installed the software "Parainvite". I installed it on my site. The system parainvite to broke my site. I have been working for several hours now to get the site back on track. I find that unacceptable.

The installation is done successfully.
The problem occurred after creating a menu link with parainvite.

The site that displays a blank page.
Unable to access the site. Unable to access the back... show more

E-mail : mybigpay7@gmail.com
Abonnement ID: 8O56WJCMOLVX

Numéro d'objet :
8O56WJCMOMUU
Numéro de facture :
8O56WJCMMIK2
Date :13 jan 2017

Problem :
I bought and installed the software "Parainvite". I installed it on my site. The system parainvite to broke my site. I have been working for several hours now to get the site back on track. I find that unacceptable.

The installation is done successfully.
The problem occurred after creating a menu link with parainvite.

The site that displays a blank page.
Unable to access the site. Unable to access the back office.
10 answers • Last answered by Mike Feng 3 years 5 months ago
I want to integrate Parainvite with alpha user point but i can not find in the download package the alpha user point XML , i just buy parainvite now..
Asked by numerika 3 years 5 months ago • Technical Support
I want to integrate Parainvite with alpha user point but i can not find in the download package the alpha user point XML , i just buy parainvite now..Where can i download the Alpha User Point rules for Parainvite ?
1 answers • Last answered by Mike Feng 3 years 5 months ago
Where is the documentation for SIM Genealogy??
What is shown on the website is scant.

Asked by mw4 3 years 6 months ago • Technical Support
1 answers • Last answered by Mike Feng 3 years 6 months ago
After installing plug_simgallery.zip for Community Builder to give;
HTTP ERROR 500.
Disabling the plugin everything works
I installed the modules i
Asked by lableone 3 years 6 months ago • Technical Support
5 answers • Last answered by Mike Feng 3 years 6 months ago
Hi,
How I can override css style of SimContests?
I creted MyTemplate/html/com_simcotests/assets/css folder and copied css files, but it not work.

Asked by Lazer 3 years 6 months ago • Technical Support
I creted MyTemplate/html/com_simcotests/assets/css folder and copied css files, but it not work.
Regards,
Lazer
1 answers • Last answered by Mike Feng 3 years 6 months ago
google: url not found when I want to import from google
https://www.lafactory.com/components/com_parainvite/oauth/hybridauth/import.php

Asked by Francis Rozange 3 years 6 months ago • Technical Support
1 answers • Last answered by Mike Feng 3 years 6 months ago
Hello, I bought the extension genealogy and I have serious problems. The create button does not work, it is giving error in my home page.
Asked by ludmilla dias 3 years 6 months ago • Technical Support
Hello, I bought the extension genealogy and I have serious problems. The create button does not work, it is giving error in my home page. I kindly ask you to check and help me correct these mistakes.
2 answers • Last answered by Mike Feng 3 years 6 months ago
Community builder menu items (logout / edit profile) URLs being rewritten just to profile URL.
Asked by ayeaye 3 years 6 months ago • Technical Support
Hi there,

I have profile URL installed on my CB site and it is correctly rewritting the short username urls as I want. However, other CB menu items are also being rewritten to just the users profile URL.

You can see this here, go to this test profile :

http://www.ayeayedes[...]arg_groups/trag

Go to bottom of page, login as the user (details given below)

You'll see a black menu at top with items Home/Edit/Help/Logout. Edit and Logout menu items are CB menus, but profileURL is changing then... show more

Hi there,

I have profile URL installed on my CB site and it is correctly rewritting the short username urls as I want. However, other CB menu items are also being rewritten to just the users profile URL.

You can see this here, go to this test profile :

http://www.ayeayedes[...]arg_groups/trag

Go to bottom of page, login as the user (details given below)

You'll see a black menu at top with items Home/Edit/Help/Logout. Edit and Logout menu items are CB menus, but profileURL is changing then both to ...arg_groups/trag so they are not working.

Many thanks,

Jen

10 answers • Last answered by ayeaye 3 years 6 months ago
Hello while installing the component gave error on my site. Need help .
Asked by ludmilla dias 3 years 6 months ago • Technical Support
3 answers • Last answered by Mike Feng 3 years 6 months ago
save tree - error
Asked by puskia@hotmail.it 3 years 6 months ago • Technical Support
I thought I had solved the problem, however I can not save your work, as per attached picture
3 answers • Last answered by Mike Feng 3 years 6 months ago
Resubmit of all tickets in to one:
Need installation as issues were not able to be resolved... issues are:
Asked by Samer Hakim 3 years 7 months ago • Technical Support
1. As soon as I install and click on anything to do with parainvite the website goes in to error due to mod_security issue.
2. i can only see circles, no logos for facebook/google/twitter etc
3. do not know how to put the log in thing so people can log in using their google accounts.

i have already set up all the keys and secrets, but installed ALL of the components and plugins to do with parainvite and restored a back up.

If you... show more

1. As soon as I install and click on anything to do with parainvite the website goes in to error due to mod_security issue.
2. i can only see circles, no logos for facebook/google/twitter etc
3. do not know how to put the log in thing so people can log in using their google accounts.

i have already set up all the keys and secrets, but installed ALL of the components and plugins to do with parainvite and restored a back up.

If you are able to install the application and actually make it work that would be great... otherwise i don't have the technical skills to do beyond a plugin+play.,
18 answers • Last answered by Mike Feng 3 years 7 months ago
request for refund
Asked by Samer Hakim 3 years 7 months ago • Technical Support
unfortunately this component has destroyed my website despite having backups... i am now getting mod security issues every where and i have been working just to try to get back to where i was before i installed this.
i'd like to request money back please.
i also can't believe i have to buy points to ask a question with each question costing 5 points!
that's new to me. beyond me.
2 answers • Last answered by Samer Hakim 3 years 7 months ago
How to insert the login tab using google/face book etc
Asked by Samer Hakim 3 years 7 months ago • Technical Support
Hi,
I do not usually go in to the files and edit the php files. It should be easier than this i would have hoped... eg by going to menu>user>oarainivte log in or something.

Can you provide detailed advice on how to put htis log in button on the main menu?
4 answers • Last answered by Samer Hakim 3 years 7 months ago
creation tree
Asked by puskia@hotmail.it 3 years 7 months ago • Technical Support
I use joomla 3.6.4 with Community Builder. I installed SIMGenealogy, but when I want to create a new tree can not because no new tree icon appears. I do not understand what should I do (excuse the translation made by google, I hope you understand the problem)
7 answers • Last answered by Mike Feng 3 years 7 months ago
Error when using Jomsocial Video Stream when System - ProfileURL is enabled

Asked by ARNAUD FRERET 3 years 7 months ago • Technical Support
Hello,
I have just updated Jomsocial from version 3.2.16 to 4.25
I have an rrror when using Jomsocial Video Stream when System - ProfileURL is enabled.
See this little video :
https://youtu.be/E9QW3bqmYXM
Many thanks for your help
Best Regards
Arnaud

11 answers • Last answered by Mike Feng 3 years 6 months ago
Points not work
Asked by outdoor 3 years 7 months ago • Technical Support
Hi,

when a user invite a friend to subscrive in our website, this user subscrive, point are not recognized point to the sender.
Do you have some suggestion?

Thanks
10 answers • Last answered by Mike Feng 3 years 6 months ago
Update from older version of SimGenealogy (1.x) to 2.x has caused front end rendering issues
Asked by beemerrider 3 years 7 months ago • Technical Support
Backend of component seems fine. All the users and trees show up and no rendering issues. When I go to the front end to view a family tree I get a SQL error and the page does not render the template or EasySocial. I'm running a 1.4.x version of EasySocial.

1054 - Unknown column 't.uid' in 'where clause' SQL=SELECT t.*, (SELECT COUNT(*) FROM #__simgenealogy_nodes AS n WHERE n.treeid=t.treeid) AS `size` FROM #__simgenealogy_tree AS t WHERE t.uid=286 AND t.type='families' ORDER BY t.treeid... show more

Backend of component seems fine. All the users and trees show up and no rendering issues. When I go to the front end to view a family tree I get a SQL error and the page does not render the template or EasySocial. I'm running a 1.4.x version of EasySocial.

1054 - Unknown column 't.uid' in 'where clause' SQL=SELECT t.*, (SELECT COUNT(*) FROM #__simgenealogy_nodes AS n WHERE n.treeid=t.treeid) AS `size` FROM #__simgenealogy_tree AS t WHERE t.uid=286 AND t.type='families' ORDER BY t.treeid DESC
5 answers • Last answered by Mike Feng 3 years 7 months ago
Can i have a detail list of the changer done in 5.3.4
I have done some Custom work in SimGallery.
Asked by Pierre McCarragher 3 years 7 months ago • Technical Support
I have done some custom work in SimGallery to work with my Template. Can i have a detail list of changer in 5.3.4 so i can Apply them without loosing my MODS?

Thanks

1 answers • Last answered by Mike Feng 3 years 7 months ago
SIMGallery video processing problem
Asked by Gergely Téglás 3 years 7 months ago • Technical Support
Hi SimBunch!

Your extension works fine but we don't know how much time is the video processing.
We uploaded videos but still "This video is currently processing" message appears and in the place of the video there appears the homepage.

Can you try it?

Thanks,
schferenc
3 answers • Last answered by Mike Feng 3 years 7 months ago

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