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The page is dead :-(((
Asked 3 years 4 months ago • Technical Support • 0 answers

Latest Answer

SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.
Hello, I followed your guidelines to the best of my ability in placing a request for support. Perhaps there is something I overlooked, but I have not received a reply. I purchased Simgenealogy about 2 weeks. With or without integration with Community Builder I am still unable to create and edit trees. I noted the following problems in my... show more
Last answered by oishi a 4 years 10 months ago • Technical Support

Featured Question

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How can I fix my Main menu disappearance on sim gallery pages?
When I browse Any SimGallery pages (Latest Photos, user dashboard,...), my main menu disappears (not visible on the page, but it's there when you inspect the code) and some div elements blocs moves to the next line. But everything is fine on all the others pages. I assume it's a jquery conflict but I was not able to locate the problem. Thanks for your help. A simgallery Page on my website : http://authentikultu[...]37/vos-partages See the page on the image attached... show more
Best Answer: It's okay. Thank you Mike for your help, and keep it up ;-)
Asked 9 years 8 months ago • Technical Support • 14 answers
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  • Photo
    I Have an Error in Jomsocial Profil when i active "System - SIMGallery"
    Asked by ARNAUD FRERET 9 years 9 months ago • Technical Support
    Hello,

    I Have an Error in Jomsocial Profil when i active "System - SIMGallery"
    (i loose the text and Menus on the cover, of jomsocia Profil, see attached picture)
    Many Thanks for your Help
    Best Regards
    Arnaud
    3 answers • Last answered by Mike Feng 9 years 9 months ago
  • default url
    Asked by yael 9 years 10 months ago • Technical Support
    Hello,

    how to make domain.com/{username} default for everyone? I mean it should be created right after registration
    how it will work with non latin symbols usernames like
    http://transgender.r[...]%8C%D0%BA%D0%B0
    it is the sane as http://transgender.ru/Женька


    Thank you in advance
    1 answers • Last answered by Mike Feng 9 years 9 months ago
  • Photo
    Ramdom Profile URL pro problem. (joomla 3 with community builder) (i can give you all admin acess by mail)
    Asked by saamy 9 years 10 months ago • Technical Support
    Hello, I have an problem with profile URL pro for community builder.Indeed, the profil url pro like domain/username are not available from userlist always. It's shown profile URL PRO sometime, then community builder URL another time.
    For an e.g, when you access to this user page the link is long :
    http://www.airfrance[...]rprofile/ADEFLY
    But for this user the link is short as profil URL pro :
    http://www.airfrance[...]tuel.com/afr038
    At the same time, profile URL pro replace all Captal letter to small letter, and remove space on... show more
    Hello, I have an problem with profile URL pro for community builder.Indeed, the profil url pro like domain/username are not available from userlist always. It's shown profile URL PRO sometime, then community builder URL another time.
    For an e.g, when you access to this user page the link is long :
    http://www.airfrance[...]rprofile/ADEFLY
    But for this user the link is short as profil URL pro :
    http://www.airfrance[...]tuel.com/afr038
    At the same time, profile URL pro replace all Captal letter to small letter, and remove space on username.
    3 answers • Last answered by Mike Feng 9 years 10 months ago
  • "Unknown column icon" returned when updating CB avatar
    Asked by degierd 9 years 10 months ago • Technical Support
    Error: 1054 Unknown column 'icon' in 'field list' SQL=INSERT INTO #__comprofiler_plugin_activity (`user_id`, `type`, `subtype`, `item`, `title`, `message`, `icon`, `date`) VALUES
    61 answers • Last answered by Mike Feng 9 years 8 months ago
  • Setup instructions? Installation guide?
    Asked by smiles4her 9 years 10 months ago • Technical Support
    I think I've installed everything correctly, but I have no idea what to do now? I've can't find any documentation on the site and only this forum with random questions/answers that don't help. I've also searched the forum, and can't find anything that directs me how to use this plugin. Thanks for any help. Feeling frustrated.
    1 answers • Last answered by Mike Feng 9 years 10 months ago
  • Hi,

    How can I remove cache from runtime? I noticed that when I am uploading photos to SIMgallery it is taking 1 minute for the photos to appear.

    Asked by artigast 9 years 10 months ago • Technical Support
    1 answers • Last answered by Mike Feng 9 years 10 months ago
  • Photo
    Rating (stars) under main article image (standard stars position)
    Asked by adctraff 9 years 10 months ago • Technical Support
    Hello! Have a problem with move rating upper main article image. Also have encoding problem (found in the article code) for russian language
    3 answers • Last answered by Mike Feng 9 years 10 months ago
  • 502 Error google comfiguration
    Asked by Mehmet Alp 9 years 10 months ago • Technical Support
    Hello,

    I think I have very much configured google API as you said but I get 502 Bad Gateway nginx when ı try to invite vie google.
    1 answers • Last answered by Mike Feng 9 years 10 months ago
  • How to ged rid off your title, text and thumb in Facebook invitation
    Asked by Mehmet Alp 9 years 10 months ago • Technical Support
    Hello,

    How can I get rid off your title, text and thumb in Facebook invitation?
    Though I configured Facebook correctly and entered the url for my thumb wşth 400x210 pix and changed the text variable for title and invitation there is always your initial settings.

    Please have a look: http://prntscr.com/aw9nhx
    1 answers • Last answered by Mike Feng 9 years 10 months ago
  • Icons do not look as on your demo or on your page
    Asked by Mehmet Alp 9 years 10 months ago • Technical Support
    Hello,

    how can I let icons look like on your page or demo ?
    On my site the they look a bir strange:

    http://prntscr.com/aw9hd5
    1 answers • Last answered by Mike Feng 9 years 10 months ago
  • Photo
    Ratings and reviews are not displaying in article.
    Asked by MD Danish 9 years 10 months ago • Technical Support
    4 answers • Last answered by Mike Feng 9 years 10 months ago
  • Why is there error when clicking "Videos of user"?
    Asked by Tim Myers 9 years 11 months ago • Technical Support
    Hi Mike. When I click on the "Videos of user" links on the videos page in SIMGallery, it is causing the following error....1222 The used SELECT statements have a different number of columns

    See extra info below for full error sql statement. Can you explain what might be causing this error message? See the link I put in the domain as an example.

    PLEASE DO NOT EDIT ANY FILES BEFORE CONTACTING ME IF YOU NEED TO MAKE A CHANGE!!!

    Thank you!... show more
    Hi Mike. When I click on the "Videos of user" links on the videos page in SIMGallery, it is causing the following error....1222 The used SELECT statements have a different number of columns

    See extra info below for full error sql statement. Can you explain what might be causing this error message? See the link I put in the domain as an example.

    PLEASE DO NOT EDIT ANY FILES BEFORE CONTACTING ME IF YOU NEED TO MAKE A CHANGE!!!

    Thank you! - Tim

    4 answers • Last answered by Mike Feng 9 years 11 months ago
  • Migration from EasySocial is not completing
    Asked by djzah71 9 years 11 months ago • Technical Support
    5 answers • Last answered by Mike Feng 9 years 11 months ago
  • PROFILE URL WORKING SUPER SLOW


    Asked by Jonathan 9 years 11 months ago • Technical Support
    I have a issue with the plugin profile URL V4.0 . My Joomla is with the last version, my Jomsocial Plugin too. My php is super fast is taking 4 seconds the webpage. But when i go to an user page or to modify the profile url ID is taking about 25 seconds.

    I tried using the website without the plugin and is working fine.
    So the problem is related with profile Url

    i have this modification to... show more
    I have a issue with the plugin profile URL V4.0 . My Joomla is with the last version, my Jomsocial Plugin too. My php is super fast is taking 4 seconds the webpage. But when i go to an user page or to modify the profile url ID is taking about 25 seconds.

    I tried using the website without the plugin and is working fine.
    So the problem is related with profile Url

    i have this modification to the file profile url

    /components/com_profileurl/helpers/profileurl.php
    the function public static function identificanAdd($userid, $id_num)

    if you need to reinstall the plugin.

    2 answers • Last answered by Mike Feng 9 years 11 months ago
  • Put in code into article writed russian language - have a showed text on the frontentd, but have a stars, price button etc. Needed encoding a files?
    Asked by adctraff 9 years 11 months ago • Technical Support
    3 answers • Last answered by Mike Feng 9 years 11 months ago
  • Photo
    Error 500 when uploading
    Asked by voland2 9 years 11 months ago • Technical Support
    Hi, I'm receiving error 500 when trying to upload photos larger than 1mb; a screen grab is attached. Could you please let me know what could be causing it.
    1 answers • Last answered by Mike Feng 9 years 11 months ago
  • Reoccuring problem. Status bar goes across. Pictures uploads to \tmp. Post photo button stays inert. Running Joomla 3.5.0, SIMGallery 5.1.0.
    Asked by Aaron Cooper 9 years 11 months ago • Technical Support
    This was a problem I had before. Before it was related to a mod_security rule that prevented blank content-type headers. I have gone back to my host and here was their answer:
    Hello, and thank you for contacting Hostgator regarding your Joomla issue.

    Thank you for the update! I was able to log in to your installation with the provided credentials, and load the gallery page however I was not able to load the upload upload form. A... show more
    This was a problem I had before. Before it was related to a mod_security rule that prevented blank content-type headers. I have gone back to my host and here was their answer:
    Hello, and thank you for contacting Hostgator regarding your Joomla issue.

    Thank you for the update! I was able to log in to your installation with the provided credentials, and load the gallery page however I was not able to load the upload upload form. A blank frame is served, screenshot attached. Unfortunately, I could not determine why the page served was blank.

    Continued in frame:
    5 answers • Last answered by Aaron Cooper 9 years 11 months ago
  • Install Error for ES App plugin
    Asked by abcdef 9 years 11 months ago • Technical Support
    Hi,

    I was using Jomsocial + ProfileURL, but has switched to EasySocial recently. After the switch, the short-url links for the groups are not directed to the actual ES group page but to another group. I have uninstalled JS Profile URL plugin but could not install EasySocial app. The error reads:

    Warning
    JInstaller: :Install: Can't find Joomla XML setup file.

    Error
    Unable to find install package

    Why am I unable to install the ES plugin/app downloaded from your site?

    Thanks.... show more
    Hi,

    I was using Jomsocial + ProfileURL, but has switched to EasySocial recently. After the switch, the short-url links for the groups are not directed to the actual ES group page but to another group. I have uninstalled JS Profile URL plugin but could not install EasySocial app. The error reads:

    Warning
    JInstaller: :Install: Can't find Joomla XML setup file.

    Error
    Unable to find install package

    Why am I unable to install the ES plugin/app downloaded from your site?

    Thanks.
    7 answers • Last answered by Mike Feng 9 years 11 months ago
  • How do I display the family tree in an article?
    Asked by marin 9 years 11 months ago • Technical Support
    1 answers • Last answered by Mike Feng 9 years 11 months ago
  • as I can set permissions to author group can send invitations and the group registered can not send invitations

    Asked by Aldo 9 years 11 months ago • Technical Support
    3 answers • Last answered by Mike Feng 9 years 11 months ago
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