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The page is dead :-(((
Asked 3 years 4 months ago • Technical Support • 0 answers

Latest Answer

SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.
Hello, I followed your guidelines to the best of my ability in placing a request for support. Perhaps there is something I overlooked, but I have not received a reply. I purchased Simgenealogy about 2 weeks. With or without integration with Community Builder I am still unable to create and edit trees. I noted the following problems in my... show more
Last answered by oishi a 4 years 10 months ago • Technical Support

Featured Question

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I have this error in Parainvite Component backend page after update from 5.9 to 6
This page does not work
HTTP ERROR 500
Best Answer: Hi The problem has been fixed, please have a look. Also, your frontpage is showing a Corrupted Content Error, it was there when I went to your website.
Asked 8 years 1 months ago • Technical Support • 7 answers
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  • Missing icons and 404 for most services
    Asked by omni kneeland 10 years -1 months ago • Technical Support
    Hi,

    The gmail, twitter, linkedin, etc icons are missing from the colored round boxes on 'send invites' main page and also the share module.

    When I click on most of them, a 404 page not found is rendered.

    Thanks!
    10 answers • Last answered by Mike Feng 9 years 10 months ago
  • Photo
    I can not arrange the pictures genealogics
    Asked by marin 10 years -1 months ago • Technical Support
    See the image. I can not organize the images. They are overlapping. It is very ugly display so the customer. How can I solve this?
    I appreciate the help.

    **I not yet published. You can not put on the Internet as well. I'm working with localhost.
    2 answers • Last answered by Mike Feng 10 years -1 months ago
  • Photo
    "updated their profile picture" missing thumb picture on the wall
    Asked by OPITZ Nándor REK (Zsolt Sziklai) 10 years ago • Technical Support
    picture url is: http://www.eje.hu/im[...]/_output.jpg?t=

    correct url is: picture url is: http://www.eje.hu/im[...]7_output.jpg?t=

    2 answers • Last answered by Mike Feng 10 years ago
  • Albums/Photos are not connected to individual profiles when one member uploads a photo it gets displayed on every other profile page.
    Asked by artigast 10 years ago • Technical Support
    EasySocial Most Recent
    RocketTheme Gantry5 - Galatea
    Joomla 3+
    9 answers • Last answered by Mike Feng 10 years ago
  • Photo
    What do I do?

    "0 Missing field in database: SIMGalleryTableConfig   name."

    Asked by OPITZ Nándor REK (Zsolt Sziklai) 10 years ago • Technical Support
    Upgrade SIMGallery (standard) 3.2.1 and SIMGallery (Pro add-on) 2.2.0

    After installation, go to SIMGallery's configuration > Media tab. Click on the "Reprocess Photos" button to reprocess all your existing photos.

    Error: "0 Missing field in database: SIMGalleryTableConfig   name."

    Temporaly the new page is http://ejehu.tarhely.hu the old one is http://www.eje.hu
    3 answers • Last answered by Mike Feng 10 years ago
  • Blank page using EasySocial
    Asked by outdoor 10 years ago • Technical Support
    I've installed ParaInvite and the associated application for EasySocial. Every Plugin is enabled. I've also activeted application in EasySocial and imported point rules. After this, in the EasySocial user dashboard (profile) appears a link "Invite your friends" (under applications menu). But if I click an empty page appears. Using a different browser I get 500 server error. Can you please help us solve the problem? Thank you.
    4 answers • Last answered by Mike Feng 10 years ago
  • Photo
    App_simgallery was not able to install, due to missing, xml file.
    Please tell me what's wrong?

    Asked by artigast 10 years ago • Technical Support
    1 answers • Last answered by Mike Feng 10 years ago
  • Family Tree limited # of people.
    Asked by duerfamilyreunion 10 years ago • Technical Support
    Hello,
    I tried uploading my gedcom file and it said it couldn't be uploaded because there were too many people, that it was limited to 350 people. If thats true how do I get a refund because that is completely useless to me.
    1 answers • Last answered by Mike Feng 10 years ago
  • Photo
    When i enable "System - ProfileURL", i can't see the menu in the "sidebar-menu" position.
    Asked by ARNAUD FRERET 10 years ago • Technical Support
    When i enable "System - ProfileURL", i can't see the menu's module in the "sidebar-menu" position. (see attached picture).
    On the site "System - ProfileURL" is disable
    Thanks for your help
    Best Regards
    Arnaud
    1 answers • Last answered by Mike Feng 10 years ago
  • Photo
    Issue with Community - SIMGallery and Activity Stream for new photos posted
    Asked by ARNAUD FRERET 10 years ago • Technical Support
    I have 2 errors for SIMGallery with jomsocial :
    1) 1 have nothing in "Community - SIMGallery " on a user's profil who have pictures in SIMGALLERY (see attached picture).

    2) When i publish a new photo post in my profil, i can't see the new photoe in my Activity Stream.

    Many thanks for your help
    Best Regards
    Arnaud
    22 answers • Last answered by Mike Feng 10 years ago
  • Error while uploading gedcom and edit
    Asked by szdavid 10 years ago • Technical Support
    Hi,

    I created a tree with a gedcom file ; the tree is created but without anything from my gedcom file.

    When i click on the EDIT button, error 500

    In the apache log :
    [Thu Feb 18 15:22:01.068744 2016] [:error] [pid 59631] [client 213.163.174.6:1124] PHP Fatal error: Using $this when not in object context in /var/www/html/joomla/components/com_simgenealogy/libraries/php-gedcom/library/PhpGedcom/Parser/Obje.php on line 59, referer: http://joomla.szerma[...]=tree&tid=8


    How to solve this ?

    Thanks... show more
    Hi,

    I created a tree with a gedcom file ; the tree is created but without anything from my gedcom file.

    When i click on the EDIT button, error 500

    In the apache log :
    [Thu Feb 18 15:22:01.068744 2016] [:error] [pid 59631] [client 213.163.174.6:1124] PHP Fatal error: Using $this when not in object context in /var/www/html/joomla/components/com_simgenealogy/libraries/php-gedcom/library/PhpGedcom/Parser/Obje.php on line 59, referer: http://joomla.szerma[...]=tree&tid=8


    How to solve this ?

    Thanks
    1 answers • Last answered by Mike Feng 10 years ago
  • Getting 404 on /username , trying to edit custom url
    Asked by omni kneeland 10 years ago • Technical Support
    When clicking to edit the custom url,
    the site directs to mydomain.com/username,
    which renders a 404 - page not found.

    URL rewriting is enabled. sh404sef is on the site.

    How to fix? Thanks for your help!
    3 answers • Last answered by Mike Feng 10 years ago
  • Custom URL
    Asked by zivuska 10 years 1 months ago • Technical Support
    Hi, I bought ProfileURL for EasySocial and I would like to know how can I change the URL http://www.mydomain.com/username to http://www.mydomain.[...]/user/username.
    Best regards,

    zivuska
    1 answers • Last answered by Mike Feng 10 years ago
  • Photo
    How do i change the thumbnail that comes when i invite friends via para invite ?
    Asked by vinod senthil 10 years 1 months ago • Technical Support
    Please see the attached image, i searched the configuration it asked me to put a 200x200 image link there, but still it did not work. can someone please support.
    1 answers • Last answered by Mike Feng 10 years 1 months ago
  • Photo
    After invite friends through twitter got 500 The requested page can't be found error.
    Asked by vinod senthil 10 years 1 months ago • Technical Support
    2 answers • Last answered by Mike Feng 10 years 1 months ago
  • Photo
    Problem while update 5.0.2 to 5.0.4
    Asked by zygajunior 10 years 2 months ago • Technical Support
    Hello,
    I have 2 problems :
    1. I tried to update it SIMGallery from 5.0.2 to 5.0.4
    but an error occurred :
    Duplicate column name ' hits ' SQL = ALTER TABLE ADD COLUMN mx0ce_simgallery_albums` ` ` hits` INT NOT NULL default ' 0' ;

    2. I lost the ability to add albums and images - when I add photos and click OK , nothing happens :(
    Please help.
    29 answers • Last answered by Mike Feng 10 years 1 months ago
  • when i clicked on http://www.domain.com/username in profile or enter it in web browser to visit the user profile directly it still showing
    Asked by softlog 10 years 2 months ago • Technical Support
    when i clicked a user on http://www.domain.com/username in profile or i entered a user profile link in web browser to visit the user profileurl directly it still showing and positioned under the default menu which is landing-page. i would like to position all profileurl link of any user to load or to be position under another menu.

    Thanks
    18 answers • Last answered by Mike Feng 10 years 1 months ago
  • Getting Error Message, "please enter a name for your family tree" but there is a name in the appropriate field.
    Asked by Paul Fison 10 years 2 months ago • Technical Support
    1 answers • Last answered by Mike Feng 10 years 2 months ago
  • I have managed to install all the other extensions, but I am unable to install the app_parainvite plugin for easysocial.
    Asked by Emmanuel Ndeleki 10 years 2 months ago • Technical Support
    1 answers • Last answered by Mike Feng 10 years 2 months ago
  • Photo
    Difficulty with entering correct dates in popup calendar, a must in genealogy when working with others or finding a relation with familys. Error in di
    Asked by Peter Lex 10 years 2 months ago • Technical Support
    Hello,
    Just installed the programm on our site and fill in the first FamilyTree. Error 1: If I check the “living” or not and I choose not living, and enter the date oif death, the window says after opening “person is living”
    Error 2: if I donot know the exact date of death, so I have only the year and no month or day I can not close the popup window;
    and can not alter the date in the presentation-line.... show more
    Hello,
    Just installed the programm on our site and fill in the first FamilyTree. Error 1: If I check the “living” or not and I choose not living, and enter the date oif death, the window says after opening “person is living”
    Error 2: if I donot know the exact date of death, so I have only the year and no month or day I can not close the popup window;
    and can not alter the date in the presentation-line. It is incorrect. Is it ours or yours configuration?
    Opening the FamilyTree from yesterday the data are not correctly saved
    Best regards Peter Lex
    7 answers • Last answered by Mike Feng 10 years 2 months ago
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