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The page is dead :-(((
Asked 3 years 4 months ago • Technical Support • 0 answers

Latest Answer

SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.
Hello, I followed your guidelines to the best of my ability in placing a request for support. Perhaps there is something I overlooked, but I have not received a reply. I purchased Simgenealogy about 2 weeks. With or without integration with Community Builder I am still unable to create and edit trees. I noted the following problems in my... show more
Last answered by oishi a 4 years 10 months ago • Technical Support

Featured Question

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Cannot clear contents of date fields? In `particular birth date.
As you already know there are various dates on various records in the family trees I have created where the birth date is incorrect. Due to an incompatibility with the gedcom file I used for loading the tree. I think on some occasions the load has populated some date fields with the current date. I was hoping to be able to correct these problems by hand. It appears that there is no way to remove a date from a date field. The software... show more
Best Answer: OK. Thanks. Just checked and it seems to work OK.
Asked 9 years 9 months ago • Technical Support • 17 answers
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  • Hello,
    I created a Sent-From URL Scheme (id 7) with Parainvite Share Module assigned on Namecard page, but Scheme not working well.

    Asked by Loupida 6 years 2 months ago • Technical Support
    Here are some issues

    1- After clicking on invite button, i get redirected to a 404 error page.
    2- When invited people clicks on invite link that is on the email invite, he got redirected to a 404 error page too.
    3- And, When invite is sent for a specific scheme (Default or Namecard (id 7)), an email of another scheme is sent instead.

    Help please.

    ps: could you tell me in what country you are so i could set firewall exception for you.... show more
    Here are some issues

    1- After clicking on invite button, i get redirected to a 404 error page.
    2- When invited people clicks on invite link that is on the email invite, he got redirected to a 404 error page too.
    3- And, When invite is sent for a specific scheme (Default or Namecard (id 7)), an email of another scheme is sent instead.

    Help please.

    ps: could you tell me in what country you are so i could set firewall exception for you.
    2 answers • Last answered by Loupida 6 years 2 months ago
  • Importing GEDCOM files - linking
    Asked by Paul Bump 6 years 2 months ago • Technical Support
    It seems as though when I import a GEDCOM file, it's only properly linking the first child the import encounters to both parents. All subsequent children get linked to one parent or the other. I was able to duplicate this behavior in a GEDCOM file created by the SIMBunch software (created on website, exported, imported). Any clues/suggestions/workarounds?

    Thanks.
    0 answers
  • I've missed a step or something - unable to create tree, domain not appearing in subscriptions area. Thanks for any assistance.
    Asked by Paul Bump 6 years 2 months ago • Technical Support
    1 answers • Last answered by Paul Bump 6 years 2 months ago
  • Content - ParaInvite only works with Facebook.
    Other share icons do not send through article invite. They list frioends but when selected it hangs

    Asked by Al Miha 6 years 5 months ago • Technical Support
    THank MIke for you work on this...You have a great but it has been an effort getting it to work on our site..
    0 answers
  • When we select twitter contacts as part of invite friends we receive error
    Sorry, that page does not exist

    Asked by Al Miha 6 years 5 months ago • Technical Support
    We are able to select twitter friends however following error occurs post selection.
    Signed API request has returned an error. HTTP error 404. Raw Provider API response: {"errors":[{"code":34,"message":"Sorry, that page does not exist
    17 answers • Last answered by Mike Feng 6 years 4 months ago
  • Hi Mike,
    Invites History in continual Loop
    When i attempt to check my invites sent the page just loops without showing any of the history.

    Asked by Al Miha 6 years 5 months ago • Technical Support
    0 answers
  • Not integrating with Easysocial toolbar?
    Asked by Jim 6 years 6 months ago • Technical Support
    When the easysocial plugin is enabled, the profile button in the toolbar gives me a page404 error page. Instead of giving me "https://www.mysite.c[...]/username" it directs to "https://www.mysite.c[...]name.html" If i manually drop the .html, the profile page comes up fine. I also created a menu item for profile which works fine, Seems like an integration problem? Any idea where i should look to correct? Thanks in advance.
    8 answers • Last answered by Jim 6 years 5 months ago
  • I am unable to login with Quick login. I have setup all the credential parameters as required.
    Asked by Al Miha 6 years 6 months ago • Technical Support
    I am able to see the social network request /confirmation page however when i click to login I am redirected to a blank white page.
    I am not redirected to the website and logged in with my social network credentials.
    27 answers • Last answered by Al Miha 6 years 5 months ago
  • Photo
    Hello,

    Some features stuck on the frontend.

    Asked by Loupida 6 years 7 months ago • Technical Support
    Have 02 issues on the site:

    1- the Add custom message button on namecard page does not work. Please note that the same issue is reproduced on your demo site.
    2- On Invite history page, the list of contacts does not display entirely on Hotmail and Google (please see the screenshot in attachment)

    Best Regards.
    2 answers • Last answered by Mike Feng 6 years 7 months ago
  • Margin in popup modal_dialog
    Asked by drero 6 years 8 months ago • Technical Support

    Hello,
    Firstly I would like to inform you that FTP and Database data is not available yet, the site is being developed locally and as soon as it is approved by the client I will have the correct DB and FTP information.

    I am not able to insert the margin-top or padding-top code in modal_dialog, how do I make these changes? Menu menu this is the modal_dialog and I can not close the popup. Would you also like to know why CSS... show more

    Hello,
    Firstly I would like to inform you that FTP and Database data is not available yet, the site is being developed locally and as soon as it is approved by the client I will have the correct DB and FTP information.

    I am not able to insert the margin-top or padding-top code in modal_dialog, how do I make these changes? Menu menu this is the modal_dialog and I can not close the popup. Would you also like to know why CSS is leased to Amazon?
    1 answers • Last answered by Mike Feng 6 years 7 months ago
  • Translate Fields - Male/Female and Month
    Asked by drero 6 years 8 months ago • Technical Support
    Hello,
    Firstly I would like to inform you that FTP and Database data is not available yet, the site is being developed locally and as soon as it is approved by the client I will have the correct DB and FTP information.

    I'm having a hard time making translations of the sex and year field translations, where I can make those changes for my language
    0 answers
  • I posted a question several weeks ago but still waiting for a reply.
    Asked by Brian Anderson 6 years 9 months ago • Technical Support
    After installing profileurl, non of my links related to the profile page work. If I click on a video, it redirects to the My Videos page. Group videos appear to be working, but not personal videos that were posted. Also, when I click on the links for Edit Preferenes, and Edit Account, it just redirects to my profile page.
    7 answers • Last answered by Brian Anderson 6 years 9 months ago
  • I'm using ProfileURL with Jomsocial, and now the links for the videos are not working. How can I fix this?
    Asked by Brian Anderson 6 years 10 months ago • Technical Support
    0 answers
  • I get a blank page when I try to access to every user profile URL
    Asked by Adriano Altorio 6 years 10 months ago • Technical Support
    I installed the latest version of Profile URL and all of its Jomsocial plugins. I checked that all the plugins were activated. I ordered all the system plugins and I moved the "system - Profile URL" plugin in first position. When I type some users direct URLs I get to a blank page (error 404 when the system plugin wasn't in first position). Some sample profile URLs not working (all of them aren't):
    https://sviluppo.cucina.it/adriano
    https://sviluppo.cuc[...]it/nonnanora... show more
    I installed the latest version of Profile URL and all of its Jomsocial plugins. I checked that all the plugins were activated. I ordered all the system plugins and I moved the "system - Profile URL" plugin in first position. When I type some users direct URLs I get to a blank page (error 404 when the system plugin wasn't in first position). Some sample profile URLs not working (all of them aren't):
    https://sviluppo.cucina.it/adriano
    https://sviluppo.cuc[...]na.it/nonnanora
    1 answers • Last answered by Adriano Altorio 6 years 10 months ago
  • I installed sendgrid package however if I go to the component it just takes me to the main admin area and doesn't open the component.
    Asked by Mihai Boloni 6 years 10 months ago • Technical Support
    I checked for errors in the DB and deleted my browser cache, tried reinstalling, etc. Still cannot get into the component to set up for sendgrid.
    1 answers • Last answered by Mike Feng 6 years 10 months ago
  • I bought ProfileURL again for my new project "nordseeaner.info". Unfortunately ProfileURL does not work anyway. Could you please help me?
    Asked by Roeder 6 years 10 months ago • Technical Support
    I installed ProfileURL before I installed Community Builder, this time I did not have any error messages. My users should get a short URL with their username, where other visitors can easily reach their profile. I have created a first user 190001 and all future users receive a similar username (190002, 190003 ...).
    The URL for the first user should look like this: http://www.nordseeaner.info/190001
    Can you help me to configure the system so that all future CB users can access their profile... show more
    I installed ProfileURL before I installed Community Builder, this time I did not have any error messages. My users should get a short URL with their username, where other visitors can easily reach their profile. I have created a first user 190001 and all future users receive a similar username (190002, 190003 ...).
    The URL for the first user should look like this: http://www.nordseeaner.info/190001
    Can you help me to configure the system so that all future CB users can access their profile via their short URL in the future?
    That would be very important to me and I thank you now for your effort
    2 answers • Last answered by Roeder 6 years 10 months ago
  • I installed sendgrid auto-subscribe component, module and plugin. When I go to Components > Sendgrid Auto-Subscribe it redirects to joomla dashboard.
    Asked by Mihai Boloni 6 years 11 months ago • Technical Support
    0 answers
  • The Jomsocial profile Avatar routine isn't working correctly
    Asked by Edward Stacey 7 years ago • Technical Support
    Hi Mike, I'm very sure it's something in my current template, because if I use a basic Joomla Template it doesn't happen.
    When I try to change the Profile picture, I get the picture up.. with two lines to the side (see photo) and I cannot 'scroll' or 'Zoom' the picture - Please let me know what was wrong if it can be fixed... Thank you!
    4 answers • Last answered by Edward Stacey 7 years ago
  • What is the Default Template for profiles with personalised URL? How can we choose the template for profile? Easysocial with Rockettheme template.
    Asked by abcdef 7 years 2 months ago • Technical Support
    It should follow the template set for Community (ES) but in my case, it doesn't.
    1 answers • Last answered by Mike Feng 7 years 2 months ago
  • Photo
    Tring to get profile url working
    Asked by nassaryousuf 7 years 2 months ago • Technical Support
    Hi, I am trying to get profile url working but there is no way to change it. If I click check availability it crashes the page. Can provide username and password if needed.
    1 answers • Last answered by Mike Feng 7 years 2 months ago
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