• The old JomSocial Albums are recognized by JomSocial Modules, but new SIMGallery/JomSocial Albums are NOT recognized by JomSocial Plugins 05-24-2020
    I have many JomSocial Modules that are associated with JS Pictures. For example, I have a Module that displays a wall of JS Photos in a Mosaic pattern.

    Suppose there are two albums showing in the JomSocial Album list.

    1) There is a photo album that I created BEFORE installing SIMGallery. This one can be seen by the JomSocial... show more
    0 answers Technical Support 6 days ago
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    Menu on Top of SIMGallery Picture 05-17-2020
    Whenever I open a picture using SIMGallery, the menu still lays on top of it. (I have attached a picture)

    This happened to me before two years ago with another site. And I tried to add a custom css using the instructions you provided here, but it does not work this time.

    https://www.simbunch[...]ion&qid=986

    You said to add the following... show more
    3 answers Technical Support 1 weeks ago
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    When adding photos to JomSocial, the photos do not show up in Activity stream or on the JomSocial Wall.
    When adding photos to JomSocial, the photos do not show up in Activity stream or on the JomSocial Wall.

    I have enclosed two pictures to show how it is configured, and how it shows up blank in the activity stream.

    I am using Joomla! 3.9.13, JomSocial 4.7.6, and SIMGallery 6.0.24.

    How do we fix this?
    2 answers Technical Support 1 weeks ago
  • Can I please get my product?
    I ordered and PAID for SIMGallery, and it is not letting me download the component.

    Can you please help me get the SIMGallery component?
    1 answers Technical Support 2 weeks ago
  • The SIMGallery component is 56.4 MB. Every time I try to download, it stops and fails at EXACTLY 52 MB. This happened 10 times in a row. Please fix!!
    I really feel like you put a LIMIT on my downloading. EVERY single time that I try to download the SIMGallery component (which is 56.4 MB), your web site will stop the download at EXACTLY 52 MB, and the download will fail. This happened over 10 TIMES IN A ROW.

    I just purchased the SIMGallery component. ... show more
    4 answers Technical Support 2 weeks ago
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    When I hover my Mouse Cursor over the SIMGallery User Pop-up Button, the User Pop-up Button disappears... 04-18-2018
    When I hover my Mouse over the SIMGallery User Pop-up Button, the User Pop-up Button disappears.

    The moment my Mouse Cursor leaves the User Pop-up Button, the Button will completely vanish into nothing. It totally disappears into cyber space.

    8 answers Technical Support 2 years 1 months ago
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    How can you exclude Modules from appearing on the Video and Photo tabs of JomSocial? (using the Menu Assignment Settings Screen) 04-14-2018
    How can you exclude Modules from appearing on the Video and Photo tabs of JomSocial?

    When I click the "JomSocial -> Videos" link, it forwards to the URL

    http://www.domain.co[...]eos&uid=766

    However, there is no Menu Item associated with that link, so you CAN NOT disable a Module from appearing on that page.

    With the other JomSocial tabs (Profile, Members, Friends, Groups, Events), you have Menu... show more
    12 answers Technical Support 2 years 1 months ago
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    Can I change the name of the "Community - SIMGallery" plugin, so it has a different name on the Profile Tab Bar? (example, shorten it to SIMGallery)
    Can I change the name of the "Community - SIMGallery" plugin, so it has a different name on the Profile Tab Bar?

    I want to make it something shorter, such as "Gallery" or "SIMGallery".

    What file do I need to edit to do that?
    1 answers Technical Support 2 years 1 months ago
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    After installing SIMGallery, the JomSocial MOBILE Menu stops working for the Videos Page and Photos Page 04-11-2018
    After installing SIMGallery, the JomSocial MOBILE Menu stops working for the JomSocial "Videos" and "Photos" Pages. If you try to click the JomSocial MOBILE Menu, nothing happens. SIMGallery seems to have disabled it for some reason.

    I have included photos as examples of where it is happening. I took the images from my iPhone.

    Once again, the JomSocial MOBILE... show more
    6 answers Technical Support 2 years 1 months ago
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    The SIMGallery Video and Album Pop-up Windows are covered by Menu Bar. How can I lower the Video and Album Pop-up Windows? 04-05-2018
    As you can see in the picture, the Menu Bar is covering the SimGallery Video Pop-up Window, and the Album Pop-up Window (basically, all of the SimGallery Pop-up Windows).

    Is there a way that I can lower the SIMGallery Pop-up Windows, so they are not covered by the Menu Bar? Maybe move them down 100 pixels.

    There are two options:

    1) ... show more
    1 answers Technical Support 2 years 1 months ago
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    Confused Question: Does SIMGallery also control the way videos are uploaded on the JomSocial Frontpage? (with the SIMGallery JomSocial plugin)
    I guess that I'm just confused. I know that SIMGallery takes over the Video and Picture Albums for JomSocial (with the SIMGallery JomSocial plugin installed).

    However, is it supposed to take over the JomSocial FrontPage uploading of pictures and videos too? If I post a picture or video on my JomSocial FrontPage, it still uses the JomSocial... show more
    3 answers Technical Support 2 years 1 months ago
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    FFMPeg Time Stamp Problem - Part 2
    I accidentally closed the other thread:

    https://www.simbunch[...]ion&qid=978

    After installing your update and uploading 1 video, it caused my JomSocial links to crash (every other component is fine). For some reason, it only affected JomSocial. I tried it two times in a row and it had the same effect.

    Why would installing your newest version of SimGallery and uploading a new video... show more
    12 answers Technical Support 2 years 1 months ago
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    FFMPEG Time Stamp Problem when clicking on Video Before it is done Processing 03-27-2018
    I have tested uploading videos in SIMGallery at least 15 times, and this is what I have determined:

    1) If I don't click the video and try to play it before it's done processing, the Time Stamp values are perfect.

    2) If I click and play the video before it is done processing, the Time Stamp values get messed up.

    I... show more
    4 answers Technical Support 2 years 2 months ago
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    Do I need to set-up a CRON job for Video Processing? (SIMGallery and JomSocial integration)
    It keeps saying Video Processing (but thumbnail and video show when clicked). It sees like the video has already been processed, but there is still a message that says, "This video is currently processing." I worry that maybe I need to set up a CRON job or something (like other Video plugins).

    Do I need to set up a... show more
    18 answers Technical Support 2 years 2 months ago
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    I have about 20 modules installed on my system and SIMGallery is the ONLY one that gives me this problem. All my buttons are blank. Can you fix this?
    Look at the pictures. Half the SIMGallery buttons are blank. SIMGallery works great, and I have everything configured perfectly (the way I want). The only problem is that the SIMGallery buttons are white on the front-end. I have 20 other components installed, and SIMGallery is the ONLY component that has this problem.
    6 answers Technical Support 2 years 2 months ago
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