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The page is dead :-(((
Asked 10 months ago • Technical Support • 0 answers

Latest Answer

SimGenealogy - there is no 'Integration' tab (as per documentation) to select integration with Community Builder - functionality errors.
Hello, I followed your guidelines to the best of my ability in placing a request for support. Perhaps there is something I overlooked, but I have not received a reply. I purchased Simgenealogy about 2 weeks. With or without integration with Community Builder I am still unable to create and edit trees. I noted the following problems in my... show more
Last answered by oishi a 2 years 4 months ago • Technical Support

Featured Question

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Lack icon new tree
I refer to what has been explained and I provide the additional information requested
Best Answer: I settled with plugin "jQuery Includer". Thank you
Asked 6 years 9 months ago • Technical Support • 10 answers
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  • Installation problem ?
    Asked by test test 2 years 11 months ago • Technical Support
    Hello,
    I have tried on numerous occasions to upload and install this product to my website (rophen.uk) but not having any luck.When I try to install via Joomla installation process it uploads to aopprox, 70% then stops with the following error."Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
    Additionally, a 503 Service Unavailable error was encountered while trying to use an Error Document to handle the request.
    Apache Server at... show more
    Hello,
    I have tried on numerous occasions to upload and install this product to my website (rophen.uk) but not having any luck.When I try to install via Joomla installation process it uploads to aopprox, 70% then stops with the following error."Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
    Additionally, a 503 Service Unavailable error was encountered while trying to use an Error Document to handle the request.
    Apache Server at rophen.uk Port 443 " this happens continually,
    0 answers
  • Photo
    Good day. Trying to install Custom Fields SQL select, but can't find where to set query parameters? no field for Select ... Where else can I see how
    Asked by moltchan 3 years ago • Technical Support
    0 answers
  • Hello,

    1 year ago someone in the forum had the problem that there is a redirect from edit-profile / preferences to the profile page. I use Jomsocia

    Asked by mg4u 3 years ago • Technical Support
    Hello,
    1 year ago someone in the forum had the problem that there is a redirect from edit-profile / preferences to the profile page. I use Jomsocial.

    Do you have a solution for this?

    Kind regards,
    1 answers • Last answered by mg4u 3 years ago
  • Good day. I immediately apologize for the Google Translate. Trying to combine simgenealogy with Shaper_helixultimate - doesn't work. If I change th
    Asked by moltchan 3 years 1 months ago • Technical Support
    0 answers
  • Dear SimBunch,
    we have been using your service for several years. Lately it has stopped working properly. Other infos in details

    Asked by reagosrl 3 years 1 months ago • Technical Support
    In particular, when we reach the url change page, once the check availability button is clicked, no action takes place. For this reason we are no longer able to set any URL.

    JomSocial is present on our website, since the plug-in stopped working, moreover, the link that should lead to the profile page (edit-profile), leads instead to the profile itself, making it impossible to reach the settings page.

    Disabling your plug-in solves the problem.

    Best regards, thank you
    0 answers
  • Dear SimBunch,
    we have been using your service for several years. Lately it has stopped working properly.

    In particular, when we reach the url cha

    Asked by reagosrl 3 years 1 months ago • Technical Support
    0 answers
  • Photo
    Avatar problem and how to use in combination with yootheme pro
    Asked by Rainier 3 years 3 months ago • Technical Support
    Nice extension, but i have some problems:
    1. It doesn't show a avatar ( i use easy profile for avatars) and the name is strange (see attachment)
    2.The website uses yootheme pro with dynamic templates. Can i use Simratings in combination with the dynamic templates or need i to include the content plugin's {} tags anywhere in the article ( but how to show it in the template)?
    3. We got thousend of articles. Is there a fast way to include the content... show more
    Nice extension, but i have some problems:
    1. It doesn't show a avatar ( i use easy profile for avatars) and the name is strange (see attachment)
    2.The website uses yootheme pro with dynamic templates. Can i use Simratings in combination with the dynamic templates or need i to include the content plugin's {} tags anywhere in the article ( but how to show it in the template)?
    3. We got thousend of articles. Is there a fast way to include the content plugin tags in the yootheme dynamic template or otherwise in every article in a batch or something like that?
    0 answers
  • Joomla Errors - Parameter must be an arror or an object AND Undefined Variable 06-09-2020
    Asked by Taz Zarkin 3 years 3 months ago • Technical Support
    Maybe all these errors are connected. When I turn on Joomla Error reporting, I get the following Errors on EVERY page.

    Warning: count(): Parameter must be an array or an object that implements Countable in /web/components/com_simgallery/tables/users.php on line 128

    Warning: count(): Parameter must be an array or an object that implements Countable in /web/components/com_simgallery/tables/users.php

    Notice: Undefined variable: option in /web/plugins/system/simgallery_system/simgallery_system.php on line 246

    Could this be causing the problems? This happens on Joomla 3.9 and PHP 7.2 or 7.3... show more
    Maybe all these errors are connected. When I turn on Joomla Error reporting, I get the following Errors on EVERY page.

    Warning: count(): Parameter must be an array or an object that implements Countable in /web/components/com_simgallery/tables/users.php on line 128

    Warning: count(): Parameter must be an array or an object that implements Countable in /web/components/com_simgallery/tables/users.php

    Notice: Undefined variable: option in /web/plugins/system/simgallery_system/simgallery_system.php on line 246

    Could this be causing the problems? This happens on Joomla 3.9 and PHP 7.2 or 7.3
    0 answers
  • Photo
    Can Not add more photos to an existing photo album 06-05-2020
    Asked by Taz Zarkin 3 years 3 months ago • Technical Support
    When I try to add photos to an existing album, the "Add Photos" button does not work. So, I can not add more photos to an existing album.

    Is there a way to fix this?
    0 answers
  • Photo
    I can't get create / edit family tree, no bottom . No matter what access i choose. This is a new installation of joomla 3.9.19
    Asked by Dogue de Bordeaux ANBER 3 years 3 months ago • Technical Support
    It is impossible to add a family no button, I modified the options, I allocated the access to admin as explained on your website. I made my tree directly on simbunch, saved the GEDCOM file but I can't download it to my joomla or add it to the family tree?
    In your zip file to download also impossible to install, it does not work: app_simgenealogy

    I bought your component 3 days ago and it is impossible to make it work
    ... show more
    It is impossible to add a family no button, I modified the options, I allocated the access to admin as explained on your website. I made my tree directly on simbunch, saved the GEDCOM file but I can't download it to my joomla or add it to the family tree?
    In your zip file to download also impossible to install, it does not work: app_simgenealogy

    I bought your component 3 days ago and it is impossible to make it work
    0 answers
  • Photo
    No plugin settings available
    Asked by Mario Dwuletzki 3 years 3 months ago • Technical Support
    In the documentation you can find more settings in the content plugin settings. However, no setting is possible there. See picture!

    Is SimRating only for products and not for pure articles? Because then I can also use the product function of Tasso Google Structure Data what I have.

    But I am looking for something for my pure articles.
    After my first test and also test at Google Struture Data Test there were errors, which is probably due to the missing plugin settings.

    But... show more
    In the documentation you can find more settings in the content plugin settings. However, no setting is possible there. See picture!

    Is SimRating only for products and not for pure articles? Because then I can also use the product function of Tasso Google Structure Data what I have.

    But I am looking for something for my pure articles.
    After my first test and also test at Google Struture Data Test there were errors, which is probably due to the missing plugin settings.

    But if this can not be fixed I would like to have my money back

    1 answers • Last answered by Mario Dwuletzki 3 years 2 months ago
  • The old JomSocial Albums are recognized by JomSocial Modules, but new SIMGallery/JomSocial Albums are NOT recognized by JomSocial Plugins 05-24-2020
    Asked by Taz Zarkin 3 years 3 months ago • Technical Support
    I have many JomSocial Modules that are associated with JS Pictures. For example, I have a Module that displays a wall of JS Photos in a Mosaic pattern.

    Suppose there are two albums showing in the JomSocial Album list.

    1) There is a photo album that I created BEFORE installing SIMGallery. This one can be seen by the JomSocial Modules.
    2) There is a photo album that I created AFTER installing SIMGallery. This one can NOT be seen... show more
    I have many JomSocial Modules that are associated with JS Pictures. For example, I have a Module that displays a wall of JS Photos in a Mosaic pattern.

    Suppose there are two albums showing in the JomSocial Album list.

    1) There is a photo album that I created BEFORE installing SIMGallery. This one can be seen by the JomSocial Modules.
    2) There is a photo album that I created AFTER installing SIMGallery. This one can NOT be seen by the JomSocial Modules.

    How can I get the NEW SIMGallery photo albums to be seen by the JS modules? Only 50% of the modules can see the new SIMGallery albums.
    0 answers
  • Photo
    Menu on Top of SIMGallery Picture 05-17-2020
    Asked by Taz Zarkin 3 years 4 months ago • Technical Support
    Whenever I open a picture using SIMGallery, the menu still lays on top of it. (I have attached a picture)

    This happened to me before two years ago with another site. And I tried to add a custom css using the instructions you provided here, but it does not work this time.

    https://www.simbunch[...]ion&qid=986

    You said to add the following line: .simbunch-wrapper .modal {z-index:20000 !important;}

    However, this time it does not work.

    Can you help me figure... show more
    Whenever I open a picture using SIMGallery, the menu still lays on top of it. (I have attached a picture)

    This happened to me before two years ago with another site. And I tried to add a custom css using the instructions you provided here, but it does not work this time.

    https://www.simbunch[...]ion&qid=986

    You said to add the following line: .simbunch-wrapper .modal {z-index:20000 !important;}

    However, this time it does not work.

    Can you help me figure out what to do? Should I add different code in the custom css this time?

    3 answers • Last answered by Taz Zarkin 3 years 4 months ago
  • Photo
    When adding photos to JomSocial, the photos do not show up in Activity stream or on the JomSocial Wall.
    Asked by Taz Zarkin 3 years 4 months ago • Technical Support
    When adding photos to JomSocial, the photos do not show up in Activity stream or on the JomSocial Wall.

    I have enclosed two pictures to show how it is configured, and how it shows up blank in the activity stream.

    I am using Joomla! 3.9.13, JomSocial 4.7.6, and SIMGallery 6.0.24.

    How do we fix this?
    2 answers • Last answered by Taz Zarkin 3 years 3 months ago
  • Can I please get my product?
    Asked by Taz Zarkin 3 years 4 months ago • Technical Support
    I ordered and PAID for SIMGallery, and it is not letting me download the component.

    Can you please help me get the SIMGallery component?
    1 answers • Last answered by Taz Zarkin 3 years 4 months ago
  • The SIMGallery component is 56.4 MB. Every time I try to download, it stops and fails at EXACTLY 52 MB. This happened 10 times in a row. Please fix!!
    Asked by Taz Zarkin 3 years 4 months ago • Technical Support
    I really feel like you put a LIMIT on my downloading. EVERY single time that I try to download the SIMGallery component (which is 56.4 MB), your web site will stop the download at EXACTLY 52 MB, and the download will fail. This happened over 10 TIMES IN A ROW.

    I just purchased the SIMGallery component. Why would you guys keep trying to stop me from downloading it? It is very strange. Can you please fix this? Please?
    4 answers • Last answered by Taz Zarkin 3 years 4 months ago
  • Form to create the tree quickly disappears from the screen.
    Asked by lableone 3 years 4 months ago • Technical Support
    In my website WEBMEMORY,IT after the last Simgealogy 2.1.14 update, it is not possible to create a new tree. The form to create the tree quickly disappears from the screen. My Joomla is 3.9.18
    Thank you
    Leonardo
    0 answers
  • Error with ProfileURL
    Asked by Brian Anderson 3 years 4 months ago • Technical Support
    Hi,

    When I click on the "Check Availability" button, a grey overlay comes over the screen, and I can't save it. Also, I need to remove the language url code. Someone did that for e in the past, but don't know how you did it. Thanks!
    1 answers • Last answered by Brian Anderson 3 years 4 months ago
  • I am installed latest ProfileURL component and some problems
    Asked by Marcelooo 3 years 5 months ago • Technical Support
    Hello,
    I am installed latest ProfileURL component and I have two problems :
    1. problem with usernames in the links. For example for user marcel it showing link with numbers in the link:
    https://www.xxxx.com/304marcel_25
    instead
    https://www.xxxx.com/marcel
    2. problem - checkd attached image - when I want edit username the blue button is frozen and nothing happend.
    Thank you for help.
    Marcel
    3 answers • Last answered by Marcelooo 3 years 4 months ago
  • Photo
    cannot access configuration in parainvite
    Asked by reallybigparty 3 years 5 months ago • Technical Support
    3 answers • Last answered by reallybigparty 3 years 5 months ago
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