I was wrong. It's not working. How can we fix this?

I tried to follow the instructions, but it doesn't seem to work. show less

Um... it has been 4 days. (On your support page, it says you always answer within 48 hours)

Am i allowed to ask a question?

I just want to make sure I didn't do anything wrong. show less

You said, "Please allow up to 2 working days for an answer." It has been 3 days.

I purchased this a week ago for a new web site. The site is almost finished and this is one of the last things I need to fix. I really need help with this last item.

Please help. Please. show less

I have tried changing to another developers menu module, but I have tried 3 different ones and they all have the same problem.

So, I do not think it is the menu module or template menu.

Can you please help me with this? Or if you know how to fix it, please tell me. show less

I think this was a permission issue. I went into the album and changed the permission to "Members" and now it seems to be working. I think it's because I created the album with JomSocial (before I installed SIMGallery). So, I had to reset the permissions (it had no permissions).

It seems to be working now with new albums. show less

Thank you so much!!

I really love your product. Thank you for the help!! show less

Thank you so much!!

I really love your product. Thank you for the help!! show less

It has been almost 1 day. I tried to download the product again. It started downloading really fast, but then when it got to 51 MB (out of 56.4 MB), it slowed down. At 51.8 MB, it kicked me out again and the download failed.

Can you please fix this? I really want to get the product that I paid for. show less

Can you please fix this? I need the SIMGallery component today. Or send it to the email that you have on file for my account. show less

I've tried this 5 more times. It's so weird. How can it stop every single time at 52 MB? It doesn't matter about download speed, if it's slow or if it's fast, it keeps stopping at 52 MB and shows the download failed. I've just tried downloading from other sites, and every download worked, so I know it's not my browser. It's something on your end. show less

It's hard not to take offense at your comments, especially after I spent a month trying to help fix SIMGallery for you.

But whatever... you own the component, so what can I say?

Your site, your rules... show less

Once again, I have a Development Site and a Live Site. Can you switch my subscription over to the Live Site? (which is the one listed in this post?) show less

Thank you for fixing that mistake.

When subscribers post in your domain, they expect a certain amount of privacy (especially when entrusting you with their personal information). show less

I have tried to figure this out, but I don't know what SIMGallery files to edit... show less

This is what the it looks like before the User Pop-up button totally vanishes...

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While you were typing, I went and created a Menu Item for SIMGallery Dashboard, and used that MenuItem ID.

It worked!! Thank you!!
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Because I did that, and it still didn't work. So, I must be creating the wrong type of SIMGallery Menu Item. What type would I create (from the picture in previous post)? show less

So, when I create the Menu Item, which one do I create a Menu Item for? (see the picture)

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Here is the picture from SIMGallery.... Is this the ItemID that you are talking about?

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ItemID from JomSocial? show less