• I went back to edit a tree and the connections line are now gone on some family members.
    I used the username and password provided in update:
    1-go to morrisfam.org and login
    2-click on genealogy link
    3-click on 4 Generations - Tony Morris
    4-click on edit
    5-added ex-parntner to Abdo Lattouf
    6-clicked on abdo lattouf
    7-clicked on add child selected add child with expartner
    8-9 - repeated steps 6 and 7
    10 - edited child 1 with ex (spencer lattouf)
    11 - edited child 2 with ex... show more
    17 answers Technical Support 10 years ago
  • I went back to edit a tree and the connections line are now gone on some family members.
    you want me to post my password in this section?
    17 answers Technical Support 10 years ago
  • I went back to edit a tree and the connections line are now gone on some family members.
    I am still experiencing the issue of adding people and after saving the connection lines disappear.
    17 answers Technical Support 10 years ago
  • I went back to edit a tree and the connections line are now gone on some family members.
    is that something I did or a another component is causing it?
    17 answers Technical Support 10 years ago
  • Photo
    I went back to edit a tree and the connections line are now gone on some family members.
    click on anthony morris - add child - only options i see are add child with new mother and without mother. (photo attached)

    in regards to children added and after saved no connections I have attached a photo as well.
    17 answers Technical Support 10 years ago
  • I went back to edit a tree and the connections line are now gone on some family members.
    also I just added two children under another entity saved it and the connections to those children are gone now after saving.
    17 answers Technical Support 10 years ago
  • I went back to edit a tree and the connections line are now gone on some family members.
    so do I have to start a tree over to get the fixes to work? I attempted to re add my children and the option to add them with my wife is not working.
    17 answers Technical Support 10 years ago
  • I went back to edit a tree and the connections line are now gone on some family members.
    I see I have 1.1.1 - however my tree does not show up under my user anymore. only under trees I am in. is that normal after update?

    Also it appears I cannot delete trees permanently they show up on back-end even after deleted from front-end.

    what is the update process? just download from purchases again and install on top of existing... show more
    17 answers Technical Support 10 years ago
  • I can not get my family tree to show up.
    I guess I will wait and see what happens
    12 answers Technical Support 10 years 1 months ago
  • I can not get my family tree to show up.
    nope I googled it and apparently cloudflare injects some code and others have had issues after disabling cloudflare and removing their site it remains. I might have to somehow manually remove the code from every page just not sure how I would do this.
    12 answers Technical Support 10 years 1 months ago
  • I can not get my family tree to show up.
    I have completely disabled cloudflare i.e. deleted my site from thier console. Have DNS back on default with go-daddy. Like you said it may take a 24-48 hrs to propagate across the world. I do not know what else to change to eliminate the conflict.
    12 answers Technical Support 10 years 1 months ago
  • I can not get my family tree to show up.
    I have switched back to default godaddy DNS and disabled cloudflare plugin
    12 answers Technical Support 10 years 1 months ago
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