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    Family tree does not display on android tablet
    I have set up a single item family tree example on your demo page. It is called JW Test and was set up on 23 May 2016.

    This was to demonstrate the previous problem here: about viewing trees on an android phone:

    https://www.simbunch[...]ion&qid=679

    I have just purchased a new Acer android tablet running 5.1 and the problem occurs on this tablet. Please see... show more
    17 answers Technical Support 8 years 7 months ago
  • Not able to shift focus position on family trees while editing
    This was first mentioned as a comment on another thread. However it looks like it is a separate issue so I have opened this thread.

    It appears that it is not possible to shift the focus (starting position in the view/edit window) for the display of a family tree.

    I am using Firefox on a PC. I open a family tree to... show more
    4 answers Technical Support 8 years 8 months ago
  • I feel there is a need for an Add Parent option?
    You have provided options to add partners, add brothers and sisters, add children but there is no add parent option when I am editing a family tree.

    Without the add parent option it is not possible to extend a family tree upwards when I want to add extra nodes.

    The alternative would be to provide the option to create a new, unattached... show more
    14 answers Technical Support 8 years 8 months ago
  • Cannot delete custom fields
    Hi,

    Just created some text fields to store inexact birth and death dates.

    While doing this I have found that the option to delete a custom field does not seem to work. I clicked on the trash can against a custom field and it did not work. This occurred on a PC using both Firefox and IE.

    I also tested out creating fields... show more
    10 answers Technical Support 8 years 8 months ago
  • Problem with gedcom file load not terminating has returned
    The problem that we had the other day with the gedcom file not loading appears to have returned. Again the process is not terminating ok. The load occurs in the background window but, as before, the loading process does not complete.

    I have contacted my hosting company and they said that another ModSecurity trip occured. However they have now resolved that... show more
    5 answers Technical Support 8 years 8 months ago
  • Cannot clear contents of date fields? In `particular birth date.
    As you already know there are various dates on various records in the family trees I have created where the birth date is incorrect. Due to an incompatibility with the gedcom file I used for loading the tree.

    I think on some occasions the load has populated some date fields with the current date.

    I was hoping to be able to correct... show more
    17 answers Technical Support 8 years 8 months ago
  • Responsive display on mobile phone not displaying family tree - edit window works OK
    When I look at family trees on my mobile phone the family tree loads OK in the window. However as soon as I touch the screen in the tree display window it is wiped clean.

    If I choose the edit option the family tree stays on display in the window and I can edit it.

    So the problem is only in the... show more
    16 answers Technical Support 8 years 8 months ago
  • Photo
    Just purchased the product. Create a database but cannot import gedcom file. It just creates an empty table with a single name in it
    If you like I can provide you with a copy of the gedcom file I selected.
    24 answers Technical Support 8 years 8 months ago
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